Go1 Customer Success Manager - Case Study Timing (60 mins) 1) 20 mins case-study presentation by candidate 2) 10 mins questions on presentation by interviewers 3) 20 mins experience and behavioural style questions 4) Optional: 10 mins questions from candidate Scenario Your account portfolio of 100 customers is currently experiencing a high churn rate of 25%. Design an action plan outlining the steps and resources you’ll need to turn your portfolio around (by reducing churn) over the following 3 months?
