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Support Interview Questions
94,456 support interview questions shared by candidates
If you do not have an answer to a customer's question, what would be your course of action?
What would you do if you have given a wrong solution that might corrupt the client's systems, you're out of the office and you don't have their contact info?
Why do you think, after being a customer support manager, you can go back to being a customer support engineer and not be both bored and annoyed?
They don't ask "describe the seven layers of the OSI model" anymore. They should, though.
"What is it, exactly, that you do every day?"
Scenario based questions - what you'd do, etc
What was your most challenging experience in IT? What was your most difficult situation?, etc.
Why do you think it's been so difficult to obtain full-time employment within your field?
If you were a Muppet, which would you be?
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