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5,783 support representative interview questions shared by candidates

Tech support for Apple: 1.) how do you change the desktop on a mac? 2.) How much is Apple-care? 3.) how long does apple-care good for? 4.) How do you get iTunes? 5.)What browser does the mac use? 6.) If you could resolve a customer issue but break a policy/rule doing so, would you? 7.) Tell a time you went above and beyond. 8.) 3 characteristics you will bring to the company. 9.) role play: calm the customer down after she bought an iPhone 6 and couldn't set up her gmail.
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Technical Support Representative

Interviewed at TP

4.4★
Jan 15, 2015

Tech support for Apple: 1.) how do you change the desktop on a mac? 2.) How much is Apple-care? 3.) how long does apple-care good for? 4.) How do you get iTunes? 5.)What browser does the mac use? 6.) If you could resolve a customer issue but break a policy/rule doing so, would you? 7.) Tell a time you went above and beyond. 8.) 3 characteristics you will bring to the company. 9.) role play: calm the customer down after she bought an iPhone 6 and couldn't set up her gmail.

We have all felt stress in our work lives. Tell me about work-related situations that cause stress for you. How do you typically handle such stress? Tell me about the most challenging change you've faced at work. What did you do and what were the results?
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Customer Support Representative

Interviewed at Caterpillar

4★
Nov 8, 2019

We have all felt stress in our work lives. Tell me about work-related situations that cause stress for you. How do you typically handle such stress? Tell me about the most challenging change you've faced at work. What did you do and what were the results?

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