- If a customer called to cancel their booking, how would you retain that booking? - What are 3 good things and 3 bad things about your CV? - What do you do to relax after a tiring call/day - What would you do if the communication between yourself and your co-worker broke down, what would you do to repair it? - What were the positives of your last job and what were the negatives? - What was one time you were really under pressure and how did you overcome it
What do you know about bet365. When did you go the extra mile. When did you deal eith an angry customer.
Need help
How would you respond to a customer that rang Sky requesting to downgrade their service.
The customer service questions got me. Due to me never really having to deal with that. Also, the tech support questions got me a little. I did not know if they wanted me to solve all the problems right on the phone...
How would you deal with a customer who got an apple product for mother's day but doesn't know how to work it?
Role play: I just got off my plane and my phone won't turn on, I'm scared I lost all my photos from my anniversary.
What is an operating system?
How would you deal with a customer that was upset and what was the outcome?
personal, work experience, work duties, troubleshooting ,technical queries. They discussed pay rate and flexibility working hours
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