What's your support philosophy?
Technical Support Manager Interview Questions
391 technical support manager interview questions shared by candidates
People Management, Culture, Management style, Addition responsibilities handled, out of box thinking
Focus on how one helped to improve KPIs and and not just the technical knowledge for the manager position.
Describe a situation where you had to manage an underperforming member of your team.
Technical on cloud, etc
what is CSAT? why is it important? how is it calculated? what are the parameters to be assessed in CSAT
What is your idea of management? At what point do you take on discipline (progressive coaching) vs coaching? What metrics are important to you?
Tell us how you handle escalations?
Multiple questions about how to address and improve under-performing direct reports.
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