They asked me about situations where I had a problem and had to resolve them?
Technical Support Representative Interview Questions
1,757 technical support representative interview questions shared by candidates
Wide array of basic questions regarding tech. Got the impression these people didn't understand the depth as to the depth they were asking. It's like they googled a set of tech related questions and asked them.
How many years have you worked in a call center environment?
Probably one of those open-ended questions about my greatest accomplishment or project at my last job.
Why do you feel as if you would be a good addition to the team.
Can you work any schedule
Tell me a time you were faced with a difficult or frustrated customer and what did you do to handle the situation.
Most of the questions centred around computers such as "Which key(s) on your keyboard would you use to look at multiple different programs/pages on your computer?"
They don't ask questions, they read you a handbook.
Tell me about a time you had a policy or rule that you disagreed with and how you handled it.
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