Be familiar with the well known port numbers (DNS, DHCP, etc). Networking (routing protocols, FHRPs, VLANs etc) and Linux CLI skills are essential.
Technical Support Representative Interview Questions
1,757 technical support representative interview questions shared by candidates
Explain a time that you had to deal with an upset customer.
What do you know about Barracuda?
What's the difference between pop3 and SMTP
My school didn't focus too much on LDAP, so when they asked about LDAP I bombed those questions.
If you understand Linux and Networking, you will be just fine
What is the position you hold at your current company?
Was there a time where you had a disappoint customer?
Name a time when you had to meet a goal?
Technical portion From what I can remember the guy who asked me the questions are what follows: -What are the HTTP error codes? -What is a callback and what is it in relation to API? -HTTP methods -What's a webhook? -Asked a few terminal command questions (what's grep, ls)
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