You are working with a co-worker who has been with the company longer that you have and that co-worker has a faster way of completing a task at hand, but it isn't the way that you were trained to do it and it doesn't follow the standard operating procedures. What would you do?
There is no supervisor available. You have a task at hand, and you are given another task that needs to be completed. In what way would you go about completing both these tasks?
How do you coach an agent?
What customer service experience do you have
An achievement in your life you're proud of.
ID documentation
What is good customer service to you?
what are you passionate about?
asked about my background but nothing specific with regards to process or procedures that would have been related to the position
Why do you want to work for this department?
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