Pros
A cool Christmas party with lots of food and drinks
Cons
Overworked, understaffed, under-resourced. The worst stress and anxiety of my life. It was great at the start until it turned toxic. Management and regional managers are passive aggressive and toxic. The company only cares about its shareholder and property owners. It is not a hospitality business. It is a sales business. If you truly care about delivering customer service and a great customer experience this is not the place for you. They gloat on yearly award rate increases however these increases are simply mandatory award increases. You get paid by the cent in the award- nothing more. Worst experience of my life with poor people managers, poorly trained staff and rotting capital. The GM infiltrates the Novotel with this 2 kids to report back to them and gossip about team members . Created a toxic environment by running through the roster "this person is useless, get rid of this person, send this person on long service leave (illegal in WA)." Internal and regional HR managers too scared to do anything. It wasn't until multiple people went on stress leave that they banned GMs hiring their brood. And they like to flaunt the law - not following Award provisions of the HIGA (award)- will change your roster without notifying you , will cancel your shifts without telling you , and heaven help if you are exercising a workplace right to be sick- they will ask you to do some extra hours on the weekend to make up for the time "you were sick" , and they will keep calling you on your sick day to make you feel terrible that your colleagues are picking up your "slack" . Biggest joke of the world. If you lodge a grievance you'll get reduced shifts. And... don't make mistakes - they come down heavy on you with their blame culture and single you out at staff meetings. You're required to attend compulsory staff meetings without being paid (again, breach of Award) and they ask you to run errands for guests before you start your shift eg pick this and that up . And don't think even think about switching off after work- you are expected to be on standby to attend work if something goes wrong, you must monitor the group chat after work and the managers constantly call you even at 10pm. You don't really get to have a life outside work. On top of the blame culture, if you have a complaint or a grievance YOU are the problem and they will try to manage you out or force you to resign. The lunch rooms in most hotels rot with cockroach faeces chipping wood. They will spend millions to uplift the lobby for their guests , but nope, nothing for the staff. You must do everything in your power to make guests happy as to increase the hotel's NPS- even if that means going up alone to a man's room at 12am to assist him to dial "hookers" cos his mobile ain't working. Even when it was reported that a crew member verbally sexually harassed a receptionist, management went quiet because the airline was "profitable business". Every year they do an "anonymous " employee feedback survey- it's nothing anon, management sit there opening discussing and laughing at each comment and trying to work out who wrote what. They think you're the joke . On top of being poorly paid you are also underpaid - expect to work overnight shifts without the penalty rates, and also expect to work 34 Sundays and 6 or more public holidays and be denied the entitlement of an extra week on annual leave . Oh and the favoritism - if they like you they won't make you work over time. It you start complaining about stuff they will make do overtime (without extra pay compared to your colleagues) Do yourself a favour and don't go here .
