Is Accor a good company to work for?

Accor has an overall rating of 3.9 out of 5, based on over 4,929 reviews left anonymously by employees. This rating has been stable over the past 12 months. 78% of employees would recommend working at Accor to a friend and 65% have a positive outlook for the business. The best reviews about Accor have been left by employees working as Gerente Geral , Revenue Manager and Estagiário .

Does Accor pay their employees well?

According to anonymously submitted Glassdoor reviews, Accor employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at Accor. This rating has improved by 1% over the last 12 months.

How satisfied are employees working at Accor?

78% of Accor employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Accor 3.5 out of 5 for work life balance, 3.9 for culture and values and 3.6 for career opportunities.

What are the top reviewed jobs at Accor?

Recepcionista (98) , Receptionist (80) , Front Desk Receptionist (68) , Revenue Manager (64) , Manager (40) , General Manager (39) , Assistant Manager (37) , Front Office Manager (36) , Duty Manager (32) , Sales Manager (32) , Guest Service Agent (29) , Réceptionniste (28) , Recepcionista Bilíngue (27) , Project Manager (25) , Reservations Agent (24)

What are the pros of working at Accor according to real employee reviews?

"Good benefits working under the Accor brand for staying at their hotel chain" ((in 85 reviews)); "Great team and very diverse" ((in 81 reviews)); "Environment is great and people are understanding" ((in 79 reviews)); "colleagues are friendly and willing to teach" ((in 59 reviews)); "Work life balance is good and you don't take work home with you." ((in 56 reviews))

What are the cons of working at Accor according to real employee reviews?

"Low salaries and progression to the top for a few same type of cultural fit profile." ((in 142 reviews)); "Poor management and not working on improving." ((in 104 reviews)); "Not much cons I would say but if I can pick one it would be low pay" ((in 85 reviews)); "Long hours and stressful sometimes" ((in 51 reviews)); "Big demands from the executive, long hours working but they don't give any appreciation." ((in 28 reviews))

What Accor locations have received the highest employee ratings?

Fortaleza , Campo Grande , Salvador , Santo André , Recife , Campinas , Curitiba , Rio de Janeiro , Vitória , Guarulhos

Accor reviews

3.9

78% would recommend to a friend

(2,186 total reviews)

Sébastien Bazin

88% approve of CEO

65% positive business outlook

Ratings by category

4.1

Diversity & inclusion

3.9

Culture & values

3.6

Senior management

3.6

Compensation and benefits

3.6

Career opportunities

3.5

Work/Life balance

Accor has an employee rating of 3.9 out of 5 stars, based on 2,186 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Accor employee rating is in line with the average (within 1 standard deviation) for employers within the Hotel e acomodações de viagem industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

2K reviews

4.0

Nov 3, 2025

Gooed Experience

Receptionist

Recommend

Business Outlook

Pros

diversity clean evironment good arganisation

Cons

no incremental pay rise report writting company culture

Accor Response

6mo

Thank you for this positive review! It is important for us that our Heartists feel valued and recognized in their journey. We strive to create an environment that enables Heartists to be all they are, where they can learn and enjoy what they do. We hope that being a Heartist will always mean something to you and we wish you all the best in your future endeavors. Thank you for taking the time to share! Kind regards, Accor People & Culture

1.0

Oct 30, 2025

The worst company

Anonymous employee

Recommend

Business Outlook

Pros

Poor leadership. And as you may think this is Cons it’s Pros as you don’t have to worry about having high standards- they simply don’t care

Cons

Fairmont Riyadh has poor culture if not culture at all. People without any experience get hired at the high level position, those that management likes gets promoted even if they don’t deserve it . If you are professional and with experience will work like a slave without any appreciation.

Accor Response

7mo

Thank you for taking the time to share your feedback. We are very sorry to hear about the challenges you experienced during your time at Fairmont Riyadh. This is certainly not the experience we strive to offer our Heartists. Please be assured that your comments are taken seriously and will help us continue improving the workplace culture and leadership practices across our properties. If you wish to discuss your experience further or share additional details, we encourage you to reach out to your former HR representatives. Kind regards, Accor People & Culture

2.0

Oct 29, 2025

Busy work low pay

Kitchen porter

Recommend

Business Outlook

Pros

No abusive behaviour from chefs

Cons

Low pay for constant work

Accor Response

7mo

Thank you for your review and for acknowledging the positive aspects of your experience with our teams. We understand your concern regarding compensation and workload. Please know that we continuously review our practices to ensure fairness and competitiveness, while striving to create a supportive and engaging work environment for all. If you wish to discuss this further, we encourage you to reach out to your HR representative. Kind regards, Accor People & Culture

Viewing 46 - 48 of 2,186 Reviews

Top companies for "Compensation and Benefits" near you

Fairmont Hotels & Resorts

3.6★Compensation & Benefits

JW Marriott

3.6★Compensation & Benefits

Kempinski

3.7★Compensation & Benefits

Rixos Hotels

3.5★Compensation & Benefits

Jobs at Accor

Anfitrião de Hospedagem (12x36) | Ibis SP Barra Funda

São Paulo, São Paulo

View job

ANFITRIÃO DE HOSPEDAGEM

Recife, Pernambuco

View job

Anfitrião de Hospedagem (Manhã) | Ibis Styles Barra Funda

São Paulo, São Paulo

View job

Recepcionista (15:00 às 23:10) | Ibis SP Barra Funda

São Paulo, São Paulo

View job

Auxiliar Administrativo (manutenção)

São Paulo, São Paulo

View job

Accor

Accor reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Gooed Experience

The worst company

Busy work low pay

Top companies for "Compensation and Benefits" near you

Jobs at Accor

Accor reviews FAQs

Want the inside scoop on your own company?

Bowls

Followed companies

Job searches

Top companies for "Compensation and Benefits" near you

Accor reviews FAQs

Jobs at Accor