Great Mission, Positive Impacts, Lacking in Implementation
Pros
Everyone - from the founders to execs to the most junior employees - works there because they believe in the positive impacts of the business. That mission drives all decisions to an extent I've never seen at any other company. Truly inspiring. Airbnb hires collaborative, driven, smart people. There are few internal politics and lots of team work. You feel the positive and energetic atmosphere when you walk in the door.
Cons
The company claims to care about fair and competitive employee compensation, but has repeatedly botched efforts to "level" and "adjust". It's clear they count on employees to stay because of the mission rather than the compensation. The company has grown really fast and hierarchy and process have been slow to follow. It's still a bit of a mess when it comes to decision-making and execution. This comes straight from the top - the founders and execs are the worst offenders. Work-life-balance is still a big work-in-progress.
