Come on guys, here is not that BAD, just like a DIASTER movie airing everyday!
Pros
Most colleagues are friendly, helpful, kind-hearted. 7% contribution to pension from the employer, many companies actually provide more... Child allowance. APA allowance 2000 EUR only if you pass 3 exams. 30% shift allowance. Good for CV probably. If you breath harder, you will be grand.
Cons
Salary. Many people mentioned is well paid, but only if you do shifts, without shifts, basic salary is 25K, which is similar to the salary of a receptionist in Dublin. The management in general. The new management who have been on the duty for more than a half year, really? We don't think to be knowing what's happening as there was no formal introduction until now, we got no idea where we are being leaded, what is our new vision, new plan, new measures for the administration for the department etc, as it is said, the managerment is invisible. We got one we guess is a secret agent of the helpline because no body knows what this person does except seeing this person go up to canteen 4 times a day, hide somewhere talking with besties, delightfully greet everybody when comes in the morning, goes out at night, oh yeah, we know how happy you are everyday as you don' t need to take calls one after another. Another incredible being is one apparently have been expelled by the superior to sit somewhere far away, so they don't get along, we get it, but how the helpline would be leaded towards a good direction if we knew there are issues within the management? The good thing is at least this person does tell the team leaders on us about who is late from lunch/break for 5 mins, who is late to log in the phone for 5 mins, who wraps up the phone for 5 mins etc, ok we get it, you let the team leaders to do the dirty work. On the contrary, this person smirks at you when you are needed to do something, but many people know if you really need something from this person, this person will tell you how busy it is while this person goes out for cigarette break 10 times a day. Ye, isn't it fabulous? Emails. Assigned emails from the team leaders everyday, plus we have to take calls one after another, we were told to do the emails in between, sounds easy, come on, I suggest one people from the management to try for one hour. In addition, as the management only cares about the figures, so the they transferred the backlogs to the Dubai team which located thoudsands miles away from us to reply our emails, woooo, yee, that's brilliant, only if you get more emails replied back from the customers due to these emails been answered incorrectly, or been transferred to the wrong department, or due to their insufficient knowledge on our products. You think anybody cares? Few clicks aways, hundreds of emails are gone, magic, beautiful performance! Calls. Sometimes you get a piece of quietness if you only do emails. However, on calls, you will be butchered, you will feel giddy after few hours, eventually you will give up on your life and as a result, resign, as what had happened to many leavers. Retention rate. You are illusioned, it is not our culture. Hotdesk. Yeee, I was so happy to be hired by Allianz without anticipating that I don't get a fixed desk since Day 1, yes, you heard me right, you have no fixed desk in Allianz Parkwest. They are implementing hotdesking from next week which you need to change a seat almost everyday, I bet will be fine. And of course, helpline is democratic, we were asked opinions about this but it was just a process, one ear in, one ear out, ta da, they carry on whatever they want. Work-life balance. Stop day dreaming. We don't even have full weekends off, plus the shift (including breaks) changes everyday like 15 - 30 mins earlier or later, ye, so much to take in, right, yep, some people have been on sick leave for a long time due to all sorts of the stress. Holiday. Yeeee, finally when we want to, you know take some breaks, wait a minute, you see it is rejected, reason: not enough people of your language on duty. Many of us, people who speaks more than 1 language, we need to book a holiday 6 months in advance to secure the spot. There were many times, some one's holiday got turned down due to the above reason, but it turned out to be 3-4 officers speaking this language on the same shift. Can this be blamed on our system which didn't forcast correctly or the pretentious management? Who knows? Communication. Bazinga, of course, we have this, juuuuust talking on papers. You think they don't know our complaints? They hear, they do survey, but HR try to inhibit our voices, and the management is afraid to take risks, reluctant to improve things, vulgarly speaking, what the management cares is their own positions, not the future as a whole. Racism. No offence, they hire most Irish even though we require more people who speak more than 1 language as business needs. If you are Irish, and know how to be obsequious, you will be grand. Irish people got to do partime while non-Irish got turned down straight away when asking for the same request and with sympathetic reasons; Irish people got promoted whereever/whatever they want to be despite their experiences; Irish people got to negotiate their shifts in their preference while still enjoying the same shift allowance; As foreigners, you get no chance to be any part of the good deals, unless you know how to suck up to the management, anyway, it is your country, it's your say, applaud to your spiritis of the unity. HR. Ye, Majority of those beautiful comments put out there were written by them, you see how flawless are their English, at the same time, bad comments are being deleted from time to time. Well done, you are doing your job, we don't judge, just to tell the truth. Parking. You will need to park miles away if you don't start at 6, 7 or 8 am. The list could go on and on like a rap sheet, believe me.
