Amazon Customer Service Associate reviews

3.8

69% would recommend to a friend

(1,810 total reviews)
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Andrew Jassy

69% approve of CEO

56% positive business outlook

Customer Service Associate employees have rated Amazon with 3.8 out of 5 stars, based on 1,810 company reviews on Glassdoor. This indicates that most Customer Service Associate professionals have a good working experience there. Amazon is rated in line with the average (within 1 standard deviation) by Customer Service Associate professionals compared to other employers within the Tecnologia da informação industry (3.9 stars).

Reviews by job title

2K reviews
4.0
Feb 2, 2026
Recommend
Business Outlook

Pros

NSA, WFH, Company standards, Policies, Leave policy

Cons

Blackout period without Leaves, ML audits triggered for all the calls, Etc.

Viewing 13 - 15 of 1,810 Reviews

Glassdoor has 250,636 Amazon reviews submitted anonymously by Amazon employees. Read employee reviews and ratings on Glassdoor to decide if Amazon is right for you.