Amazon reviews

3.5

60% would recommend to a friend

(209,794 total reviews)
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Andrew Jassy

50% approve of CEO

57% positive business outlook

Amazon has an employee rating of 3.5 out of 5 stars, based on 209,794 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Amazon employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologia da informação industry (3.9 stars).

Reviews by job title

210K reviews
2.0
Jul 14, 2017
Recommend
Business Outlook

Pros

In management compensation is aggressive. For people coming out of school as Area Managers, the salary is high for a first job. For professionals coming from another company/field they tac on a robust signing bonus that gets baked into your salary for the first two years. Stock options vest after two years. 4 day work week in most cases with 3 days off in a row. Benefits are good and on par with any good company. A lot of opportunities for growth (not necessarily as a leader but in position and pay) if you play the game. If you are willing to relocate (which they will pay for) and you are well-liked, you will get promoted simply because there is that much need because of the company's growth.

Cons

First I'll say that there is not a strong company culture so the experience can vary greatly depending on the Senior leadership team of each site. My experience is from OAK4 which is literally the worst FC in the company to work (based on employee surveys). Firstly, job specific training was virtually non-existent. The first week of training is geared at showing you each part of the operations from the associate's perspective. You will spend time actually doing each of the repetitive tasks that associates do every day. The second week is leadership training but not for your specific role. They just go over things like how to log on to VPN, company videos and where to find certain resources. After that the experience can vary. I showed up to my site with no welcome and told to follow certain people for extended periods of time. There was no circling back or review of learnings, it was literally follow this person and pick up what you can. There was not a big investment made. Many said it's because turnover is so high, but I would argue the reverse; that turnover is so high because of the lack of investment. While the pay is good, the 2-year bonus is there so that you have to aggressively try to move up. There really isn't a place for someone that doesn't want to get promoted. So keep it to yourself if that is your reality. Trust very few people, and work to parlay it into a better opportunity within the first two years would be my advise. After two years when the bonus runs out it won't be worth it. Get your first vest and be ready to move on. The 4 day schedule can change quickly and fairly often with little notice. Some sites rotate it regularly on a schedule, and some just change it based on needs. Most sites do front half (Sun-Wed) and back half (Wed-Sat) days and nights. A lot of people don't like nights and most don't like back half, but with both of those the crazy goes away a bit as a consolation prize. The 4 day thing can temporarily go away at the drop of a dime. If business needs says that there needs to be a 5th day, Senior leadership will make the call. The lead time on this could be as little as a day and it could go on for weeks at a time. Same with longer shifts. Associates work 10 hours, so as a leader expect an 11-12 hour norm due to pre-shift and post-shift meetings. When the associates get put on mandatory 12 hour shifts naturally it extends the leaders to 13-14 hours. This can be mitigated but not avoided. Even if you work very efficiently you will fall in this range. If you don't, it'll be even longer. There is not much true leadership development. Development often is learning new things and becoming more of an expert about the operations. However, not much in the realm of real leadership development that will be transferable and helpful in your career after Amazon. Obviously this depends a lot on your supervisor, but it's not made important, and therefore difficult to do even if the desire is there, due to competing demands. You will have to manage much more than you lead. There is extreme micro-managing and constant bullying. Managers get things done out of fear of consequences not of a true belief that what they are doing is the right thing. The amount of unnecessary email communication is frankly ridiculous. You will end up deleting over a thousand emails a day (no exaggeration). The important stuff is mixed in there so get control of that quickly through rules and email organization. While it is possible to avoid, the overwhelming volume often encourages people to log on often from home and get the emails sent to their phone. It's a personal choice. Very low integrity in terms of reporting. 80% of the people pencil-whip 80% of the reports. Trying to do it the right way will extend your hours and add a lot of pressure. From an HR perspective it's tough as well. Not a strong HR culture and I found that most of the people were just overmatched in terms of what they were asked to do. It's pretty scary the things that went on from inappropriate relationships to flat out lies and integrity issues. This was the scariest part of my experience as I felt that it could all come crumbling down.

1.0
May 20, 2017
Recommend
Business Outlook

Pros

A few DSP (Delivery Service Provider) drivers may be able to work their way up and convert into the Amazon side of things, where true FT benefits exist.

Cons

How long have we got? Very worst is that you can be terminated without warning, hearing or any ability to complain to someone about it. AMZL has unrealistic expectations about driver productivity, ability to perform at PEAK performance on a daily basis, pay less than starting UPS wages and there are no raises, only YOUR willingness to deliver more and more packages for the SAME MONEY.

4.0
Jun 13, 2016
Recommend
Business Outlook

Pros

As a Work from Home Virtual Contact Associate, you get the flexibility to work from home, and you get to choose your schedule, which is awesome. I have an awesome Team Lead that is always willing to help, and even though you don't physically interact with co-workers, people on your team are also willing to help out a lot. Amazon gives you the freedom to make empowered decisions that most other retailers would only assign to supervisors, so long as you back up why you are making the decision. System offers you a probable resolution guideline which helps you figure out how best to help the customer. Very customer-centric environment, so most customers are actually surprised when things go wrong with Amazon, because they rarely do. However, this also means that customers who do call are probably facing lost packages, and other complex situations, which require a lot of patience and creativity in reaching a resolution. It feels great to be a part of the largest online retailer in the world, and Amazon instills employees, even seasonal ones, with a strong sense of pride.

Cons

Work from home pay is very low, with no benefits. Most positions are seasonal assignments and you won't know if they will keep you until the end of your assignment, which can range from 3-6 months. Work from home training is short, only two weeks, and then you are basically thrown into the job. Also, Amazon expects you to look for all of your answers independently, so if you are the type of employee who expects a supervisor to give you the answers right away when you ask, this job is not for you. The Team Leads will guide you in the right direction, but they will rarely give you a direct answer, and this can be frustrating in the beginning. Also performance is based on customers responding to a survey and it feels unfair when you work hard to help a customer, only to know they may not respond to the survey at all. Also career path for a work from home employee is not well defined, unclear how to advance in the company in this position.

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