Amdocs reviews

3.7

67% would recommend to a friend

(13,152 total reviews)

Shimie Hortig

63% approve of CEO

55% positive business outlook

Amdocs has an employee rating of 3.7 out of 5 stars, based on 13,152 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Amdocs employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologia da informação industry (3.9 stars).

Reviews by job title

13K reviews
2.0
Oct 19, 2016
Recommend
Business Outlook

Pros

WFH is acceptable depending on account, coworkers are knowledgeable and generally good to work with. Due to nature of business it is easy to build good repertoire with customers.

Cons

Shameful lack of promotions and yearly pay increases for even the best performing employees is capped at 5k regardless of merit. No opportunities for advancement for those excelling in application support roles. Basically a company to work for if you don't mind staying put in your assigned role. .

3.0
Apr 30, 2016
Recommend
Business Outlook

Pros

I was associated with amdocs for 6 years and I am writing this review after couple of months of me leaving Amdocs. This review is specific to Amdocs Pune development center (DVCI). The Pros:- 1. Good global exposure - you usually work with teams located in different country. Clients are spread all over the world. Work technologies includes Java, J2EE, UI, Hadoop etc. 2. Transport Serivces - its paid service for around 1600 PM but is timely and very deciplined. Cabs are also available. 3. Food Services - food is subsidiced, you get a meal of around Rs130 for Rs30. Great options for meals from mulitple vendors. Also 24x7 counter available. 4. Work Premise - Clean and of international standards. Frequently visited by employees from other countries, clients and vendors. 5. Small Onsite - you can get onsite exposure very quickly (some have travelled within a month of joining). It could also be frequenct but all depends on project and account(client) you get to work for. 6. Longterm Onsite - You need to be lucky here (its not on merit but based on current project circumstances) 7. Social Events - Once a while there is team events like dinner or lunch outside. Also they got Kabala party on most fridays which is kind of small feast.

Cons

The Cons:- 1. Dynamic Enviornment - There are things happening all the time like new people joining, old people leaving, people travelling, people relocating, people being moved to different team, people being brought from different team, trainings, knowledge transfers, changing project plans, moving managements people, social events, town halls, lot of meetings, escalations etc etc. 2. Very less social interactions - This is most likely bcoz of dynamic env i mentioned above. There isn't time for social interactions - even if you have it it gets into work related stuff. This is more true of people with 5+ years of experience who wants to spend strictly 9 hours in office. 3. Challenging Work - Amdocs CES product is made of different sub-products some of them are build outside amdocs (by takingover other companies). New development is limited as product is build already - it just needs to be customized based on client need - THIS ISN'T EASY! 4. Bell curve - Below Expectation, Meets Expectation, Exceed Expectation. And people are forced into these 3 categories. Its decided mainly on basis of two factors - "how important are you for the project" and "what are the chances of you leaving company in coming few months". If you can learn things by your own and can become key resource to project (by keepting things to yourself) you qualify into "Exceed Expectation" 5. Retention plan - They have very flexible retention plan. People who are heading towords resignation and are need to be retained can be offered good choices like arount 40% hike, bonuses, quick onsites, future reloaction etc. Experienced people in Amdocs make good use of this. 6. Relocation - It depends on project circumstances. e.g. if there is crucial work in project and they need to pick one for relocation, it would be the one whose absence will not affect project delivery. Currently management is trying to correct this. 7. Appraisals - You growth is decided by 1:1 converstaion you have with your managers. This could be unfair specially if you dont have good repo with your manager. Also sometimes the feedback from Israel managers (home of Amdocs) takes priority over local managers. Also read again the bell cure and relocation points i mentioned above which also impacts your appraisal.

4.0
Jan 13, 2015
Recommend
Business Outlook

Pros

Amdocs will provide you the best knowledge in terms of B/OSS products. The products are very good and there's a lot of room to learn new things, if there's a quest. Best part of Amdocs is the work culture. People are very friendly and helpful from the day-1. Amdocs gives a lot of facilities to it's employees like Day-Care, Spouse bring Spouse. Lot of cultural initiatives like Mentor Together, Blossom etc. Good work life balance Away from stupid systems like in other Indian companies like noting time during entry and exit in the company, avoiding smart phones, removing internet etc.

Cons

The Indian GL and Managers before 10 years are now Directors and VPs. They have started the traditional Indian way of cutting costs and not stopping the good people from going. Israeli management will innovate, have best practices, effective project management and programme management in order to reduce costs., but Indian managers are taking that beauty of Amdocs away. Today in Amdocs, if you want to progress, you should be able to impress your superiors. If you know this skill, then nothing else is required. Onsites, promotions, favouritism and special facilities like leaving office at 4 pm are given to people who are 'ladlas' and 'ladlis' of the management. You will see the person who doesnt know anything promoted as manager, whereas person who is honestly working still gets an average grade.

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