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      American Express

      Engaged Employer

      American Express reviews

      4.1

      82% would recommend to a friend

      (18,676 total reviews)
      avatar

      Stephen J Squeri

      89% approve of CEO

      80% positive business outlook

      Ratings by demographic groups

      American Express has an employee rating of 4.1 out of 5 stars, based on 18,676 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The American Express employee rating is in line with the average (within 1 standard deviation) for employers within the Financeiro industry (3.7 stars).

      Reviews by job title

      19K reviews
      4.0
      May 30, 2012

      I want something different but a good company to work for

      Customer care professional
      Recommend
      Business Outlook

      Pros

      -Very competitive salary -Excellent benefits - 7 weeks paid vacation after 5 yrs! -On site nurse practitioner... no wasted time going to doctors... just go downstairs and they will write you a prescription if needed -A lot of room to go grow if you work hard -Tuition reimbursement- 100% up to $5k a year (if you go to work full time and school part time you can pretty much finish school with no debt) (must be a degree that can be used at Amex

      Cons

      -If you work in customer facing roles or manage the people in customer facing roles you go through shift bids sometimes every 6 months... can't really get used to the schedule you're on which can be good or bad depending how you feel about your schedule. I prefer having consistency. -As a Customer Care Professional it is a very stressful job and you are constantly worried about making your numbers and making mistakes.

      4.0
      May 26, 2012

      Blue Box values

      Specialized travel counselor
      Recommend
      Business Outlook

      Pros

      Great benefits and better than average pay, with great employees. If you are after security and a lifetime career then American Express is for you.

      Cons

      American Express Europe are much more pro the employee than American Express in the U.S. If you work in a large travel call center you will be monitored from the time you walk into the building until you leave, and only allowed to move from your cubicle at times allotted by Staff Planning. Vacation time is subject to a bidding system with longest serving getting first pickings. Promotion can be subject to favoritism rather than skill and hard work.

      2.0
      Feb 14, 2012

      A supertanker of performance with skeletons at the wheel...

      Team leader
      Recommend
      Business Outlook

      Pros

      Not a lot of pressure. Some bright people. Great brand. Performs well every year.

      Cons

      Zero innovation. Super political, with patronage and butt kissing the way to get promoted. Performance appraisals are a real disincentive. Compared to other organisations I've worked it's a complacent, arrogant organisation that is slow to change and managed by people afraid to wreck their career by challenging the status quo. Don't work here if you want excitement!

      Viewing 529 - 531 of 18,676 Reviews
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      ReviewsAmerican Express reviews

      Glassdoor has 22,038 American Express reviews submitted anonymously by American Express employees. Read employee reviews and ratings on Glassdoor to decide if American Express is right for you.