American Express reviews

4.1

82% would recommend to a friend

(18,670 total reviews)
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Stephen J Squeri

89% approve of CEO

80% positive business outlook

American Express has an employee rating of 4.1 out of 5 stars, based on 18,670 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The American Express employee rating is in line with the average (within 1 standard deviation) for employers within the Financeiro industry (3.7 stars).

Reviews by job title

19K reviews
4.0
Jan 5, 2009
Recommend
Business Outlook

Pros

Continuously improving culture, career opportunities - particularly if you are geographically mobile. Open and honest communication.

Cons

Benefits are outdated and do not suit all needs. Knee-jerk reactions to business issues are commonplace. You get promoted if you are seen to be doing a lot, or speak the fastest and loudest. Outsourcing and off-shoring has been excessive over the last few years but the true success of these actions is definitely limited. There is no accountability or tracking as to the success of these major decisions. Reward is given for implementation only and not long term success of the decision. Some of the claimed financial benefits which drive these decisions are questionable and dubious. The cost of poor quality and re-work plus communication difficulties are unfortunately difficult to measure and as such are excluded !

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Glassdoor has 22,031 American Express reviews submitted anonymously by American Express employees. Read employee reviews and ratings on Glassdoor to decide if American Express is right for you.