Apple reviews

The support of the Management and trainers is out standing, the people you work with are top notch.

1. Apple Retail tends to hire people who are sociable and creative, and it was fantastic to be part of a vibrant team with many shared personal interests. There was a strong community spirit and a willingness to help each other out. Working with the vast majority of my colleagues was a pleasure; I made many friends during my time with the company. 2. The Genius role is split between seeing customers to diagnose their issues, and physically repairing Apple hardware. I found a great deal of satisfaction in both the problem-solving and customer relationship management elements of the job. Diagnosing and resolving issues within tight time frames kept a healthy pressure up and provided clear performance goals. There was good support from management for personal development within the role. The service strategy changed a lot during my time at Apple (less attention on individual customers in order to serve a greater number), but that was an unfortunate reality of the growing demand. I still enjoyed the day-to-day work right up until I left Apple for a new opportunity. 3. Apple Retail has a young and diverse culture. Tattoos, bright hair and piercings are all completely acceptable among staff. Dress code was very relaxed... Wearing trainers every day and shorts in summer was bliss. 4. Genius pay is very good for a job that does not formally require a degree. I worked for Apple for nearly three years and received three incremental annual pay rises, leaving on ~£25k as a Genius with a year's experience in the role. Considerable discounts were available on Apple products for myself, friends and family. Apple employees received preferable rates in many of the local eateries and, most importantly, pubs. Store meetings and product launches were often effervescent affairs with free food, drink and entertainment.