Apple reviews

4.1

79% would recommend to a friend

(43,144 total reviews)
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Tim Cook

86% approve of CEO

73% positive business outlook

Apple has an employee rating of 4.1 out of 5 stars, based on 43,144 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Apple employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologia da informação industry (3.9 stars).

Reviews by job title

43K reviews
1.0
Dec 7, 2010
Recommend
Business Outlook

Pros

I worked in european Apple Operation centre of Cork for almost three years and I can say that it 'was the worst employer I ever worked for from fifteen years to now, consider that I changed six companies since I started to work and what I have seen and felt in Apple in Cork and quite dramatic and grotesque for a prestigious company brand such Apple. I strongly discourage anyone from working for Apple in Cork, why? here you have the main Reasons: 1) incompetent management does not believe in meritocracy, but only in personal friendship to give promotions, corporate policies hard, without room for negotiation and without respect for the individual especially if an employee makes a mistake. 2) unconfortable workplace old and not properly climatized, environment similar as a primary school, with games, employees of the month, fancy dresses during major holidays, mentality too badly Americanized. 3) Career and promotions for the places most departments outside the call center is often give purely to Irish employee who do not even have exceptional ability but simply normal. 4) respect of employee: in three years I saw the apple managers dismiss an employee at least every four months with an impressive turnover of new employees all the time. 5) professional point of view in the end I guarantee you do not 'growth there, but you will only performing standard procedures such as the perfect call or the customer profiling. I hope one day that Steve Jobs reads this message and realize who you and 'entrusted to manage the work

Cons

same as written above (see above)

1.0
Apr 8, 2010
Recommend
Business Outlook

Pros

Get early info on product releases and plans. Get to be in the reality distortion field and understand how it works.

Cons

Poor management and development of employees. Politics rule who gets a promotion and who works on interesting assignments, even if the idea originated from someone else. A friend of mine was forced to leave after his bosses best friend was fired from another team. They had no extra headcount so his boss made mistakes and blamed them on him so he could be fired, and then replaced him with his friend. HR wouldn't do anything about it when they were told what happened. Similar stories abound there, and makes people want to leave.

1.0
Apr 29, 2009
Recommend
Business Outlook

Pros

You enjoy being treated as less than human. You're desperate and can't find anything else.

Cons

Apple has no conception of employees as human beings. This is made evident through its incentive bonus plan. You can earn a max of about $500 per month based on customer feedback. Exact amount depends on customer ratings and number of reviews received. However, management makes it clear through periodic reminders that if you miss any time at work for any reason, you are displaying a poor work ethic and will lose your earned bonus. A sick day costs you the entire bonus for the month, even if it's the last day of the month and you were about to qualify for the maximum bonus. Lateness to work for any reason, even a legitimate one like a car accident costs you a significant portion of the bonus. I have been with mothers as they sobbed in the break room, because they have to leave work in the middle of the day to take care of a sick child, knowing that they will lose their bonus money and will struggle to be able to pay the child's doctor. Apple management actually states in writing that "it is always your choice if you don't come to work and you are showing a poor work ethic if you don't". Legitimate sickness, legitimate child care issues, any legitimate reason for absence is not accepted. Because of the significant drop in earnings, people usually don't stay out when they're sick; colds and flu are rampant in this workplace. Furthermore, the requests for feedback about your work that Apple e-mails to customers do not mention your name, or the topic that was discussed during the telephone call. Quite often the customer reviews someone other than you, e.g. a previous agent they were dissatisfied with, or a Mac Genius at the Apple Store you referred the caller to. So even if you did a great job, you get a bad review on your record. This reduces the percentage of good feedback for the month and drops your bonus. Apple does not remove these mistakes from your record. Management says "you get some good ones and some bad ones." In other words, tough s***. I have lost hundreds and hundreds of dollars because of this unconscionable attitude. Who has the poor ethic in this picture?

Viewing 376 - 378 of 43,144 Reviews

Glassdoor has 52,763 Apple reviews submitted anonymously by Apple employees. Read employee reviews and ratings on Glassdoor to decide if Apple is right for you.