Assurant reviews

3.5

62% would recommend to a friend

(3,069 total reviews)

Keith Demmings

77% approve of CEO

58% positive business outlook

Assurant has an employee rating of 3.5 out of 5 stars, based on 3,069 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Assurant employee rating is in line with the average (within 1 standard deviation) for employers within the Seguro industry (3.6 stars).

Reviews by job title

3K reviews
1.0
Oct 8, 2018
Recommend
Business Outlook

Pros

There are a lot of jobs available and it's a paycheck (although I wanted it to be much more than "just a paycheck"

Cons

- Moved HQ offshore this year, acquired/bought The Warranty Group (thereby doubling their size and profits) and received the highest tax cuts since the Reagan administration, but still cut benefits - severely. - Terrible benefits although the human resources department "sells" it to the employees that the benefits are great and "Assurant Cares" (also no vision, and of the 3 health plans they offer, 2 have such a high deductible that they qualify for a government Health Savings Account. The coinsurance is also so high that even though I paid for the gold (or blue) plan, I never went to the doctor because the coinsurance was so incredibly high anyway. - Slashed benefits each year. After 2 year's employment, because of these cuts, I make substantially less now than I did when I started (most employees don't understand their benefits though and this goes unnoticed for most people and so Assurant continues to cut). This added up to a loss for me of $300+ per month because of increased co-insurance, plan costs, and drug costs. I then received a $20/month raise for the year although I was rated as a star employee. - Incredibly conservative - my boss talked about how president Trump is winning *literally* almost every day. My boss's boss talked about this too and my boss's boss's boss brought this as well. Women were required to wear pantyhose at one point. Fox News plays in the cafeteria 24/7. The conservative culture permeates well beyond this too in that it impacts the very approach to the work that most employees take - Departments work in incredibly closed off silos where employees compete against each other for the work, withhold information, don't share tips, and talk very badly about each other. This occurs even within the same departments. There is the company line of team work (just like "Assurant Cares") and then there is the reality. When I would make a spreadsheet that'd help another department to more effectively work with my department, I was advised on multiple occasions by management NOT to share the information. Management was afraid the other department would "steal" our work and we'd be laid off eventually. - Terribly hierarchical with managers and supervisors being promoted to manage one single person....insane...they literally only manage one single person which is terribly counterproductive to growth, team work, and the exchange of information (but perhaps that's the point?). Raises are very limited too so these promotions were the only way to really reward an employee. Any time I saw an issue though, it had to go through my boss (who only managed me), to his boss (who only managed 4 people), to his boss (who only managed 4 other bosses) to his boss....and yeah, all, but 2 of the many, many bosses were women (even though it's a female dominated work position). - Everyone "CYA"'s all the time (cover your butt) because of how the organization's culture consistently looks to blame and condemn the slightest mistakes. Not even the smallest decisions could be made without coworkers requesting, "Could you email that all to me so I have it in writing for my records". - Decent PTO, but I was afraid to use it. Whenever I took vacation, I got such push back from management and subtle messages that I didn't want to take my PTO for fear of how it'd impact my reputation even though I'd give 2 months notice and wouldn't take more than 4-5 days at a time - Working through lunch breaks, or taking 2 hour lunches, is rule of thumb. I met very few employees who'd take just an hour. Most would work at their desk while eating (every day), or they'd take 2 hours and protest they would never eat their lunch at their desk - This place barley functions; it's a miracle they're still above water (mostly to all of the other company buyouts).

1.0
Sep 21, 2018

Chase Customer Case

Recommend
Business Outlook

Pros

Onsite parking and the benefits were sufficient

Cons

I knew from the very beginning this job wasn’t for me, but bills still needed to be paid. I resigned after about 4 months. I just could take it; the training was very poor, the Micromanaging, Metrics were almost impossible to meet especially adherence I worked a 10 hour shift and they were trying to get me to work through lunchs and breaks. Many of the Supervisors were very unprofessional and loud. The company has an extremely high turnover rate and job stability is way too important to me. The call volume was ridiculous, 10 hours of back to back calls, I was over worked and underpaid.

2.0
Sep 12, 2018

An experience

Anonymous employee
Recommend
Business Outlook

Pros

It depends on who you work with

Cons

Inconsistent generally, in every way

Viewing 187 - 189 of 3,069 Reviews

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