Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      Assurant

      Engaged Employer

      Assurant reviews

      3.5

      62% would recommend to a friend

      (3,069 total reviews)

      Keith Demmings

      76% approve of CEO

      58% positive business outlook

      Ratings by category

      4.1

      Diversity & inclusion

      3.6

      Culture & values

      3.6

      Work/Life balance

      3.4

      Compensation and benefits

      3.3

      Senior management

      3.3

      Career opportunities

      Assurant has an employee rating of 3.5 out of 5 stars, based on 3,069 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Assurant employee rating is in line with the average (within 1 standard deviation) for employers within the Seguro industry (3.6 stars).

      Ratings by demographic groups

      Reviews by job title

      3K reviews
      2.0
      May 9, 2024

      Um.

      Sr. customer service representative
      Recommend
      Business Outlook

      Pros

      Permanent remote work status, no return to office Lot of PTO

      Cons

      - Management - inaccessible, unresponsive, rude - Lack of reciprocation- expectation to help everyone with everything without receiving similar assistance - Poor communication - too many unnecessary emails, not enough necessary emails, erratic responsiveness in Teams chat despite a team dependence on real-time assistance - Favoritism - Poor quality of written procedures - written in such a way that a lot of reps cannot navigate or understand while actively on a call - Constantly short staffed - Constant loss of employees - Poor training - new hires don’t have familiarity with systems or concepts when they are released onto the phones - Low raises - less than $1 for meeting expectations - Difficult to attain “exceeding expectations” status despite doing more than peers - Unattainable monthly bonuses - Poor health insurance

      avatar
      Assurant Response
      2y
      Thank you for your feedback and for being on the Assurant team. We have shared your comments across our internal teams, but we also encourage you to bring any concerns to your People Partner.
      1.0
      Aug 23, 2023

      Assurant is a company going down the drain

      Anonymous employee
      Recommend
      Business Outlook

      Pros

      Assurant used to be a better company, and as of late it has started to go down hill. I posted a review sometime ago and was responded to and soufht the route suggested by speaking with the people organization about post graduate degree reimbursement and have not even been replied to, in addition my current degree should allow me into more then front line phones and i have submitted applications and resumes for other positions including unit manager, accounting and have not been seen for a interview. Most recemtly i submitted for a planning analyst which recommends BA business, supply chain management, i receive a denial email stating that i do not have the qualifications. But i have a BA in business with a Minor in Logistics and Supply Chain Management so i dont know how im not qualified with an active background in the field. in addition from my understanding new hires for customer care roles no longer receive training in groups and rather are provided One Note training packets and is self study with meetings once a week with management. Also now the ERIN has been provided Human Resources is non existant or at least not able to be reached for any reason and i have tried. Assurant is a company that will ultimately fail if continuing down the road and it is a shame, 4 years with the company and i have seen it go down the drain.

      Cons

      everything listed above and more

      avatar
      Assurant Response
      2y
      Thank you for your additional feedback. We would recommend that you reach out directly to your People Partner to further discuss tuition reimbursement and other HR-related needs. You can find their contact information by asking your manager or ERIN. To further discuss your internal applications, please reach out to our Talent Acquisition team at talent.acquisition@assurant.com.
      1.0
      Jun 26, 2021

      Not a good place to work

      Customer service representative
      Recommend
      Business Outlook

      Pros

      No pros to working here.

      Cons

      The work is extremely stressful. Assurant is a third party service providers for many mortgage companies. The customer services jobs pay the same no matter which mortgage company your represent, and all of the positions pay the same, but what is expected of you can vary tremendously. For example, in some customer service jobs give you at least 3-4 minutes between calls, but they usually get at least 10 - 15 minutes between calls. The position I had had the same pay, but we only got 30 seconds between calls, and we would have to take calls back-to-back for the entire shift with only 30 seconds between calls. Often the caller would hang up before you could finish the notes you were required to put into the system, and you would still get a call in 30 seconds whether you were done or not. Also, advancement within the company is not based on merit at all. It does not matter how good you are at your job. You can only advance if someone who is in a position to help you decides they like you. I saw people who never did there job and were on a final warning for attendance problems get promoted while people who were very nice and got along with everyone, were amazing at their job and had no attendance problems or disciplinary problems could never get promoted. That is no way to run a company. Also, medical benefits are a joke.

      avatar
      Assurant Response
      4y
      Thank you for taking the time to write us a review. We appreciate your thoughts and comments and are always striving to continue improving our practices to ensure Assurant remains a great place to work. We have shared your comments internally.
      Viewing 19 - 21 of 3,069 Reviews
      Related searches: Assurant jobs | Assurant salaries | Assurant benefits | Assurant interviews
      ReviewsAssurant reviews

      Glassdoor has 3,702 Assurant reviews submitted anonymously by Assurant employees. Read employee reviews and ratings on Glassdoor to decide if Assurant is right for you.