Bath & Body Works reviews

3.7

70% would recommend to a friend

(11,185 total reviews)
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Daniel Heaf

57% approve of CEO

51% positive business outlook

Bath & Body Works has an employee rating of 3.7 out of 5 stars, based on 11,185 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Bath & Body Works employee rating is in line with the average (within 1 standard deviation) for employers within the Atacado e varejo industry (3.5 stars).

Reviews by job title

11K reviews
1.0
Sep 23, 2009
Recommend
Business Outlook

Pros

25% off employee discount for Limited Brands

Cons

I can't speak for the Body store, since I worked in the Home Fragrance (Candles, wallflowers, etc.). Pay for regular sales staff is .10 over min. wage. When I applyed for the job, I was told I would probably get 15-25hrs/week. 2 months in, the most I've ever had is 15 hrs, with most weeks only 6 hrs, and an additional 3 hrs "on call" which you are EXPECTED to be available for. They only put us on for 3 hr shifts at a time too! Our home fragrance store just opened and is not doing nearly as good in sales as they had hoped, so they have been giving mngt most hours and the rest of the sales staff just 3-9hrs/week! They are so concerned about conversion (trying to get 40% of the customers that walk in to buy) and units per transaction (adding on various crap at the till) that you are EXPECTED to hound every single customer that walks in the door! If you don't, expect your manager to reprimand/make suggestions/feed lines to you through your headset to MAKE you hound that customer to buy SOMETHING. Then you have to "demo" products, pretty much shoving a candle in a customers face. If you don't, and your manager sees you, they start barking at you through the headset saying "Did you give that customer a demo? Why not?" You are expected to fill in a "goal" sheet at the start of every shift and "chat-in" with a manager to let them know how you plan to puch their crap on customers that day. Then you have to "chat-out" at the end of your shift to discuss if you met your sales/demo goals, etc. This is most definatly a SALES job, not a CUSTOMER SERVICE one. I can't continue to work at a place where I: a) don't believe in the products I'm selling (way too expensive, and Wallflowers only work when you first plug them in, then they don't smell like anything at all and quite honestly, their candles aren't that great for the price). b)Can't stand their sales tactics. Seriously, I'd rather be flipping burgers for min. wage.

1.0
Sep 14, 2009
Recommend
Business Outlook

Pros

Discounts for Limited Brands stores. The store smelled nice.

Cons

Horrible mall, dangerous at night unless you are urban. Incompetent supervisors who were slobs and kept the back room a mess. No one ever called security when it was vital.

1.0
Sep 10, 2009
Recommend
Business Outlook

Pros

Appears to be a company one would be proud to work for, decent products, well groomed articulate employees and co-workers

Cons

You are "hired" for a "job" that you will never have, unless you consider a 3 hour a week job , a "job", you should still consider yourself "unemployed". You will be scheduled for 10-20 hours a week as a call-in. That means you are xpected to be available to the company to work and call-in daily, one hour before your shift to see if they "need you" (They "need you" once in every 50 call-ins) This means you will not work, will not be paid, but will be expected to be available for work that doesn't exist. You will be searched each and every time you leave the store- even in front of customers- this is the epitome of a tasteless, disgraceful and shameful corporate policy- it is humiliating and sends a message to customers- "we do not trust our own employees perhaps you shouldn't either". You will be "needed" for floorsets which are done after hours. This is a merchandiser job. You will be paid minimum wage. The industry standard is 10-11$ per hour, your willingness to do this job for minimum wage keeps the company from subcontracting this work to real merchandisers and/or paying you what you are worth. You will be willing to do this work because these are the only decent amount of hours you will recieve upon hire. Even if you work for the company for two years you will be treated as a "day 1" hire, you will not recieve more hours or more pay. The company continuously hires "3-15 hour a week" employees, even though good experienced workers want and deserve more hours. You will be reviewed. You are a hard working and committed employee doing a bang up job of selling and merchandising yet you will be given a mediocre" review" which is predetermined- meaning managers can not and are not allowed to give a top review- it is prohibited- (that would require a much deserved pay raise and perhaps more hours.) You will spend your meager paycheck on the products you promote because hey you are so good and convincing a salesperson you have sold yourself enough merchandise to cover your paycheck- brilliant. The company keeps track of your purchases- they know whose "paycheck" is a "wash"- i suspect your hours are reduced accordingly (ie. if you aren't buying their stuff you're not getting any hours- just a suspicion I can't actually confirm) You have a 30% discount . This is a joke. It only applies to regular priced merchandise and cannot be combined with coupons or sales prices- example, hand soap 3 for $10, you get to pick: take the sale price (3/10) or use your "discount" off of the regular price (3 x $5= 15 less 30% = $10.50!, I think this is an IQ test, if you use your discount you are an idiot)... It is a shame that a company that should be one of the best American companies to work for is one of the worst.

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