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      Booking.com

      Part of Booking Holdings

      Engaged Employer

      Booking.com reviews

      4.0

      79% would recommend to a friend

      (7,606 total reviews)
      avatar

      Glenn Fogel

      69% approve of CEO

      67% positive business outlook

      Ratings by demographic groups

      Booking.com has an employee rating of 4.0 out of 5 stars, based on 7,606 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Booking.com employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologia da informação industry (3.9 stars).

      Reviews by job title

      8K reviews
      4.0
      Jan 9, 2018

      Fun and exciting

      Anonymous employee
      Recommend
      Business Outlook

      Pros

      Great perks like free lunch and annual trip to Amsterdam . Fun team to work with. Look forward to going to work each day

      Cons

      Progression . Nothing much else is a cons actually. I love working here very much. I can’t hit the twenty word count needed!!

      5.0
      Jan 8, 2018

      User Researcher

      User researcher
      Recommend
      Business Outlook

      Pros

      There's a big research community to share knowledge with.

      Cons

      Management is chaotic. Not everyone who manages has sufficient experience.

      avatar
      Booking.com Response
      7y
      Thanks for this review. We take pride in creating a diverse community where people can share ideas. However, it does look like your experience with management can improve. We’d love to understand more how we can help and would appreciate if you could contact your manager or HR Business Partner to discuss your feedback. Many thanks, The People Team at Booking.com
      5.0
      Jan 7, 2018

      I love that i love my job

      Anonymous employee
      Recommend
      Business Outlook

      Pros

      I was in the lucky position to have been offered 2 jobs at the same time, Rentalcars.com and another company. I used Glassdoor and read so many reviews on both companies to help make my decision and i am 100% confident that i made the correct choice. I love that there is a casual dresscode - no need to spend extra money on clothes you only wear for work. Free breakfast Free fruit Free hot drinks 2 annual staff parties with free bar :) Diverse working enviroment. Relaxed atmosphere - left to get on with your work. Regular company meetings where we get knowledge about the buisness, what went well, places from improvement and the new plan going forward. Staff perks and discount app Perkbox Location

      Cons

      It is a fast paced enviroment at times but sometimes changes occur and and there is a feeling that there may have been breakdown in communication as it can feel like people don't know what they are doing or what is fully expected of them. The first 2 weeks of training in the classroom is very good and you learn a lot quickly, then you are just thrown into the phones, email, livechat and it can be overwhelming. There needs to be something between classroom and on the job training because although staff are available for support you loose confidence that has been built up in the class room and can feel out of your depth. Sometimes it can feel that some management are quite 'clicky' which makes it difficult if you feel you are not getting enough support and need more help. Dispite the cons listed i still feel i made the correct decision joining Rentalcars.com and i love my job. There are

      avatar
      Booking.com Response
      8y
      I love the fact you love your job too - that's how we want everyone to feel everyday so thanks for your feedback. As it happens we have been looking at the induction for new customer service colleagues and are about to launch a brand new approach from Feb 18 so I hope we can address many of your concerns. I hope over the next year or so you will see the efforts we are making to become an even better place to work. Thanks Ryan
      Viewing 7141 - 7143 of 7,606 Reviews
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      ReviewsBooking.com reviews

      Glassdoor has 9,157 Booking.com reviews submitted anonymously by Booking.com employees. Read employee reviews and ratings on Glassdoor to decide if Booking.com is right for you.