Does Booking.com pay their employees well?

According to anonymously submitted Glassdoor reviews, Booking.com employees rate their compensation and benefits as 4.2 out of 5. Find out more about salaries and benefits at Booking.com. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at Booking.com?

79% of Booking.com employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Booking.com 4.2 out of 5 for work life balance, 4.1 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Booking.com?

Account Manager (727) , Customer Service Representative (493) , Customer Service Specialist (402) , Customer Service Executive (265) , Account Executive (228) , Software Engineer (178) , Customer Service (161) , Credit Controller (117) , Senior Account Manager (101) , Customer Service Guest Specialist (100) , Software Developer (92) , Team Leader (92) , Product Manager (70) , Customer Service Agent (65) , CSE (60)

What are the pros of working at Booking.com according to real employee reviews?

"Benefits (apart from pay) are also good and the company is putting a lot of effort into improving managers' skillset." ((in 630 reviews)); "The recruiter of this company should be praised since I meet so many great people at work" ((in 578 reviews)); "Great culture and values which are part of the company's actions and not just words." ((in 527 reviews)); "Great place and colleagues that helped me throughout my internship" ((in 518 reviews)); "Very good salary compared to Dutch companies (and Europe in general specially if you qualify for 30%)" ((in 352 reviews))

What are the cons of working at Booking.com according to real employee reviews?

"Management is bad very bad so so bad" ((in 473 reviews)); "Bad managers are very bad" ((in 259 reviews)); "Lack of company vision and poor leadership" ((in 102 reviews)); "No career opportunities in Zagreb" ((in 67 reviews)); "Too much favoritism and a lot of people running stuff didn’t know what they were doing" ((in 61 reviews))

What are employees saying about Booking.com layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Booking.com layoffs and their outlook for job security at Booking.com in 2026.

What are the top reviewed Booking.com locations?

São Paulo , Rio de Janeiro , Natal , Porto Alegre , Belo Horizonte , Salvador , São Paulo de Olivença

Booking.com reviews

4.0

79% would recommend to a friend

(7,604 total reviews)

Glenn Fogel

69% approve of CEO

67% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (7,604 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Booking.com has an employee rating of 4.0 out of 5 stars, based on 7,604 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Booking.com employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologia da informação industry (3.9 stars).

Reviews by job title

8K reviews

5.0

Oct 11, 2017

Nothing but positives for this company (Even after contract termination)

Outbound sales agent

Recommend

Business Outlook

Pros

Good Commission, Great Management Team, Fantastic initial training and training systems. Overall great company who look after employees this company is only going in one direction and its extremely positive.

Cons

Every other Saturday working isnt ideal but you go in to it knowing that. Outbound sales quote system not the most reliable.

Booking.com Response

8y

Hi and thank you for your review and rating. I obviously don't know what happened with your contract but I appreciate that you recognise that the business is progressing, thank you. With regards to your comments hopefully you have seen the work we are putting in place to improve our internal systems and I am confident that we will see some notable improvements this year. Thanks again Ryan

5.0

Oct 10, 2017

Graduate Software Developer

Anonymous employee

Recommend

Business Outlook

Pros

Really good working environment and very flat culture

Cons

Amsterdam city is very crowded with tourist and office located at the center of the Amsterdam

5.0

Oct 6, 2017

Customer Advisor

Customer advisor

Recommend

Business Outlook

Pros

setting, internal vacancies opportunies and free tea and coffee

Cons

complicated system but once you get used everythings are ok

Booking.com Response

8y

Hi and thank you for your review and rating it really is appreciated. I am glad you are enjoying your time with us and recognise the opportunities that there are. This year alone we have had more than 160 internal promotions. Plus the good news is we are working hard on our colleague tools and systems to make them easier to use. Thanks again Ryan

Viewing 7198 - 7200 of 7,604 Reviews

Jobs at Booking.com

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San Juan, PR

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Booking.com

Booking.com reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Nothing but positives for this company (Even after contract termination)

Graduate Software Developer

Customer Advisor

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