Booking.com reviews

4.1

80% would recommend to a friend

(7,592 total reviews)
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Glenn Fogel

71% approve of CEO

68% positive business outlook

Booking.com has an employee rating of 4.1 out of 5 stars, based on 7,592 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Booking.com employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologia da informação industry (3.9 stars).

Reviews by job title

8K reviews
1.0
Jan 31, 2013
Recommend
Business Outlook

Pros

Great Location (downtown in the loop) Convenient Hours (9-5) Paid days off that most companies don't offer (Martin Luther King Day, Presidents Day) Some of the people are very nice Decent health insurance

Cons

The compensation here is terrible and the pay is very low. They set the bonus goal so high, that hardly anyone in the company achieves it. Management encourages you to ask questions, but when you do, they yell at you and tell you to figure it out on your own. They can't even explain to you how the bonus structure works. They spend ridiculous amount of money on lavish, fancy parties to keep their clients happy. Most of the clients are angry because customer service provides them with such poor service. The workers around you are constantly chatting about their personal life and things you should not bring into work, which makes it very difficult for you to concentrate on your work. Brown nosing and kissing up here will get you much further than actually being good at your job. If this is your type of company, you would be a good fit. Otherwise, there are much better companies out there that will appreciate your hard work and effort. This office also has a very high turnover rate, which should tell you all you need to know.

5.0
Jan 10, 2013
Recommend
Business Outlook

Pros

Possibility to make business decisions on a relatively low level - good ideas get picked up relatively quickly. The impact of your work for end customers is very visible, this gives me the feeling I can really contribute. The atmosphere is open and the organization is flat, you can ask anyone anything and people want to help you. Data driven decision really helps here. Nice people to work with.

Cons

It is not always clear what is expected from you: you are responsible yourself to decide one what you need to do to make your efforts successful. The focus is very clearly on the customer and you are judged on the return on investment of your time spent - there is little room for messing around for a bit (even if on the long term this might be beneficial).

1.0
Jan 6, 2013

well what can I say

Anonymous employee
Recommend
Business Outlook

Pros

Not much. It's a job. How much longer will we need OTA marketing with Google on the rise? Its a job for now and I do not think I can say much more. The company does not discriminate against persons with disabilities, so that would be a "Pro" right? :) The company makes great efforts (keyword efforts) to initiate team drinking...I mean... building no I meant drinking :( Great job for gossipy ex-starwood, recent college grads. :)

Cons

Never seen so much catty behavior. Low Pay. Everyone is so afraid. No growth....I mean where can you really go in the company...wait 5 years...and throw your friends under the bus.

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