Booking.com reviews

4.1

80% would recommend to a friend

(7,592 total reviews)
avatar

Glenn Fogel

71% approve of CEO

68% positive business outlook

Booking.com has an employee rating of 4.1 out of 5 stars, based on 7,592 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Booking.com employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologia da informação industry (3.9 stars).

Reviews by job title

8K reviews
5.0
Nov 19, 2012
Recommend
Business Outlook

Pros

Lots of opportunity to take responsibility. So a good place for motivated self-powered people whose engines run on getting stuff done and taking ownership. Also the site has lots of traffic and users from all over the world, so you feel gratified because there is really the chance to impact a lot of people. Level and time in company don't matter much when it comes to proposing ideas / pushing for a project, logic and data prevail which is good (but also tough if you are passionate about something that may not make business sense). Also there are a good amount of smart colleagues with strong business sense, so good for personal growth.

Cons

The environment isn't for everyone. Colleagues are direct, so you need to be confident and able to take frequent feedback and learn from it. We've been growing fast, so if flowing with changes isn't your thing and you like staying in a static team and getting comfy in it for a while, it may be hard. There is also lots of learning on the job and not a lot of hand holding.

5.0
Nov 16, 2012

Open and challenging environment

Recommend
Business Outlook

Pros

Booking.com is a fast paced and flat organization, there is little bureaucracy even though the company is fairly big now, we have an open floor plan. But mostly there is lots of opportunity for the company and employees to grow within it.

Cons

It can be chaotic at times, everything happens fast so you will have to be vigilant and flexible to go with the changes in the market and the company. That could actually also go in Pro, depends on what you like.

3.0
Nov 14, 2012
Recommend
Business Outlook

Pros

Great company at first when it started in the US. The firm believed in customer services and establishing a relationship with clients. However, things changed fast. Booking.com offers good opportunities to self-starters that want to grow in the hospitality industry and make good connections. I made lifelong friends at this job.

Cons

Low salary and poor bonus for Account Managers plus the company brought in many European managers who belived in micro management. They wanted to change the office culture. Here is a wake up call - business is done differently in the US. Please allow your team to succeed on their own. As I mentioned above another issue is their customer service. It went down the drain. Top Management is not experienced or professional.

Viewing 7564 - 7566 of 7,592 Reviews

Glassdoor has 9,136 Booking.com reviews submitted anonymously by Booking.com employees. Read employee reviews and ratings on Glassdoor to decide if Booking.com is right for you.