Does Booking.com pay their employees well?

According to anonymously submitted Glassdoor reviews, Booking.com employees rate their compensation and benefits as 4.2 out of 5. Find out more about salaries and benefits at Booking.com. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at Booking.com?

80% of Booking.com employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Booking.com 4.3 out of 5 for work life balance, 4.1 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Booking.com?

Account Manager (725) , Customer Service Representative (492) , Customer Service Specialist (402) , Customer Service Executive (265) , Account Executive (228) , Software Engineer (176) , Customer Service (160) , Credit Controller (117) , Senior Account Manager (101) , Customer Service Guest Specialist (100) , Software Developer (92) , Team Leader (92) , Product Manager (70) , Customer Service Agent (65) , CSE (60)

What are the pros of working at Booking.com according to real employee reviews?

"Benefits (apart from pay) are also good and the company is putting a lot of effort into improving managers' skillset." ((in 626 reviews)); "The recruiter of this company should be praised since I meet so many great people at work" ((in 595 reviews)); "Great colleagues and a company that strives to keep the satisfaction of employees" ((in 523 reviews)); "Great culture and values which are part of the company's actions and not just words." ((in 521 reviews)); "Good salary and bonuses according to the local job market(which is very bad)" ((in 361 reviews))

What are the cons of working at Booking.com according to real employee reviews?

"Management is bad very bad so so bad" ((in 480 reviews)); "Bad managers are very bad" ((in 252 reviews)); "Lack of company vision and poor leadership" ((in 105 reviews)); "No career opportunities in Zagreb" ((in 69 reviews)); "• Blatant Favoritism within the office" ((in 62 reviews))

What are employees saying about Booking.com layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Booking.com layoffs and their outlook for job security at Booking.com in 2026.

What Booking.com locations have received the highest employee ratings?

Natal , São Paulo , Rio de Janeiro

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Booking.com

Part of Booking Holdings

Booking.com reviews

4.1

80% would recommend to a friend

(7,592 total reviews)

Glenn Fogel

71% approve of CEO

68% positive business outlook

Ratings by category

4.5

Diversity & inclusion

4.3

Work/Life balance

4.2

Compensation and benefits

4.1

Culture & values

3.5

Senior management

3.5

Career opportunities

Booking.com has an employee rating of 4.1 out of 5 stars, based on 7,592 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Booking.com employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologia da informação industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

8K reviews

5.0

May 4, 2026

Great place to work!

Software engineer i

Recommend

Business Outlook

Pros

A lot of benefits Good Salary Work life balance Good culture Very Diverse

Cons

Can't think of anything at the moment!

Booking.com Response

Hi, thank you for the enthusiasm — we love to hear it! We're thrilled that the benefits, salary, work-life balance, culture, and diversity have all contributed to a great experience. That's exactly the kind of environment we work hard to build every day. Welcome to the team, and we hope it continues to exceed your expectations! The Booking.com team

3.0

May 4, 2026

It was ok…

Specialist

Recommend

Business Outlook

Pros

Free lunch, employee benefits on hotels

Cons

Messy management - no transparency. No strong leadership

Booking.com Response

Hi, thank you for taking the time to share your feedback. We appreciate you highlighting the lunch and hotel benefits as positives. It's unfortunate to hear that transparency and leadership didn't meet your expectations — this is something we take seriously. In a period of growth and change, we're continuously improving our management capabilities and working to ensure clearer communication flows across all levels. We'd encourage you to share your specific concerns with your HR Business Partner so they can be addressed directly. The Booking.com team

4.0

May 2, 2026

Great benefits and modern campus, but communication issues exist

Swe 1

Recommend

Business Outlook

Pros

Great benefits Experiments friendly environment Modern campus They have recently improved their hiring process to reduce hire time, the entire process from the first recruiter call to receiving the contract took me less than 2 months, out of which I asked to have 4 weeks to prepare for the interviews.

Cons

It seems that there are some difficulties in communication between teams. I had to adjust my start date and even though it was done rather quickly, some teams/systems did not receive the updated information which resulted in some troubles during my pre-start activities. After these problems were found it took a bit more than a week of back and forth with several departments and teams to fix them.

Booking.com Response

1mo

Thank you for taking the time to share your experience. We’re glad to hear that the benefits, modern campus, and experimentation-friendly environment have been positive parts of your journey at Booking.com, and it’s encouraging to know the hiring process felt efficient overall. We also appreciate your feedback on communication and coordination during the pre-start experience. Insights like yours are important as we continue improving how teams and systems work together to support new joiners smoothly. The Booking.com team

Viewing 25 - 27 of 7,592 Reviews

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