Wow, where do I begin
- The ostensibly highly-awarded and "progressive, work-life balance is our main goal, and everyone is so happy here" culture that is touted, which, comes as a surprise to no one who has worked at these types of companies, is so, so false at the roots and down to the core. This is true even for remote employees
- Extremely niche and technical platform with rapid additions and "enhancements" complicate internal and external processes, perpetuates confusion amongst team members, and disintegrates work-life balance into crumbles. Pile on top innumerable internal discussion chats and channels figuring out daily client requests, as it was so complex and out of your capability that it would occupy 3/4 of the day figuring it out. Not an exaggeration
- Evergrowing internal processes such as PTO and delegation of work has become so complicated that you would rather not take vacation in order to avoid not only the internal preparation to let everyone and their extended family know you'll be on PTO, but the cataclysmic cleanup in your email and calendar coming back from vacation as well
- CSM pay is well-known throughout all of the Success departments as highly underpaid compared to not only competitors but partners and even junior Success positions at other companies. Doesn't align whatsoever in terms of the amount of work put in as the sole point of contact for any and all complaints, fixes and demands to sustain a relationship with its most lucrative and important customers and stakeholders
- This precedent set of an all-encompassing progressive and "best workplace" culture that is so highly-endorsed every day is completely diminished by the work-life balance and the visceral feeling of never being able to catch up on client's demands and ad-hoc needs. It was not uncommon to see CSMs (never AE's or AM's or any sales members, but solely CMSs) online at 2am local UK or NY time, probably panic-checking emails and presentation talk tracks. If you've made it this far in the summary, it's seriously not worth it
