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      Capital One

      Engaged Employer

      Capital One reviews

      4.6

      100% would recommend to a friend

      (13,197 total reviews)
      avatar

      Richard D. Fairbank

      Not enough data to show CEO approval

      99% positive business outlook

      Ratings by category

      4.7

      Culture & values

      4.7

      Diversity & inclusion

      4.7

      Compensation and benefits

      4.7

      Career opportunities

      3.9

      Work/Life balance

      3.3

      Senior management

      Capital One has an employee rating of 4.6 out of 5 stars, based on 13,197 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Capital One employee rating is 24% above average for employers within the Financeiro industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      13K reviews
      3.0
      Feb 11, 2014

      Formerly a good place to work

      Senior business manager
      Recommend
      Business Outlook

      Pros

      High energy place, smart people around, quality of work

      Cons

      The card division had worsened over the years. Politics had taken root in the culture. From being a fair and progressive company, the place had become a joke. The management selects a bunch of individuals based on perception and then gives them a free pass to success. The selection is purely based on perception rather than true results. The place was hell bent on showing how open it is to certain historically disadvantaged groups and gave favorable benefits to them inspite of work not upto the mark. (Hint: if you are from such groups might not be a bad idea to join ) Promotions especially to the dir level make no sense, its purely driven by who "likes" you!

      2.0
      Feb 7, 2014

      Capital One is a "Monet" - pretty from a distance, a big mess up close

      Coordinator
      Recommend
      Business Outlook

      Pros

      Work/life balance - associates are allowed to work from home when needed (at "manager's discretion" of course; if your manager's a jerk, good luck). Capital One also pays fairly well and encourages associates to volunteer regularly. I think your experience at this company really depends on your role and the organization you report into. It only takes one senior leader to make your department miserable. I switched departments a few years ago and was relatively happy before. But not now!

      Cons

      The company is unstable, quietly laying off over 700 associates last October; this is the third round of layoffs since I began work there in 2010. Attrition has been extremely high at the Sr. Leadership level; over half of the CEO's direct reports are new to the company within the last few years. Of course any turnover is always followed by the "everything's fine" email or meeting. The health benefits are also horrible. Extremely high (over $1k a month for a family) monthly premiums, PLUS a deductible, PLUS 20% coinsurance. And that's their best plan! Anyone with ongoing medical problems knows that's completely unaffordable. The performance management system is garbage too, forcing associates into "distribution buckets" (you could be an awesome worker, but if they need someone to go into the "inconsistent" bucket, it could be you!). Capital One preaches diversity of thought and it's always about "the associates" in the annual strategy meetings, but it's all a bunch of b.s. The dumb ones just eat it up, though! For the record, I'm super low on the totem pole. I've always been rated a v. strong or strong and have no issues with my manager. I'm just not stupid, I see the writing between the lines and I don't feed into the crap that others do. If you don't work in Richmond (their biggest campus) you miss out on 90% of the "perks" that make this company one of "Fortune 100's Best Companies to Work For".

      1.0
      Feb 18, 2026

      Constant strategy shifts, low morale, and high turnover

      Anonymous employee
      Recommend
      Business Outlook

      Pros

      - If you enjoy frequent reorgs, unclear and constantly shifting priorities, this may be the place for you

      Cons

      - High turnover created constant instability - Morale was generally low across departments - Leadership lacked transparency in decision-making - Frequent strategic pivots with little explanation - Feedback was inconsistent and often reactive - Too many approval layers for simple decisions - Poor documentation and knowledge transfer

      Viewing 244 - 246 of 13,197 Reviews
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      ReviewsCapital One reviews

      Glassdoor has 21,321 Capital One reviews submitted anonymously by Capital One employees. Read employee reviews and ratings on Glassdoor to decide if Capital One is right for you.