Cielo reviews

Lots of unnecessary/less useful admin. Micro-management and control. Hire and fire. "Artificial" escalations behind people`s back without knowing where that "complaint" is coming from, what and when you have done something "wrong", no names or ANY info whatsoever are given to you, even after asking  over and over again it remains a mystery until this day. After 4 severe incidents against my person, I knew there was an agenda behind it. Cielo prefers junior/cheap employees from Western Europe and other countries; response rate of candidates contacted by them is accordingly low. I was laid-off due to "economic" reasons, two weeks later Cielo has already been searching for a replacement (and still does) even for the region I had relocated to just a month prior (Frankfurt). High fluctuation: Recruiting teams seem to get exchanged once in a while. Cielo is not familiar with the laws and customs of the respective countries: No clue how to fill out forms nor how to write a qualified employment reference letter. Been waiting for mine for months now despite my support, there are still plenty of mistakes (misspellings, incorrect format, wrong content, no use of business paper etc). 5 indiviuals are not able to manage this! Background check is done to an unacceptable extent (in my country unusual or maybe even forbidden, my former employers who were contacted were pretty confused). Own weaknesses are transfered onto others; I have never been yelled at by clients, so obviously it is not I who has to work on "communication-style" and needs change everything about myself for only ONE particular person, who from one day to another was so unhappy about me about anything and nothing when seeing that everything went very well on MY side. Cielo does too little for client satisfaction: Pay them a visit, incline to their ideas and suggestions (agency selection, any type of improvements etc.) Pretty unknown company in my country. There are more popular ones out there, I could at least name 5. Not much respected by my client because of prehistory. First few months huge workload PLUS lots of trainings, bunch of meetings and lots of programm testing at once, therefore not enough time for active sourcing really or not even tools for active sourcing because not enough recruiting accounts. Later accounts were rotating within the team at least. In the end no more workload at all. I was supposed to go to another account with a huge workload, then out of the blue it did not "exist" anymore. Lots of overtime and not even time for lunch-break! On a regular base I sat up to 9-11 hrs straight, until I got health issues (huge weight gain, neck/shoulder issues and painful legs, close to thrombosis, yet I have never been on sick-leave as for some it has become a custom (2 weeks up to 2 months are no problem, you just need to have the right doctor), or you just start there and become pregnant and be on leave. UNacceptable IT/software issues which could not be resolved until my last day. Months of daily struggles and no help. First noone had the time to take a further look on it (of course it was just me doing something wrong or not knowing our processes and getting on people's nerves because it is "fun" while it was required for me to reach my KPI's anyway). I had 2 Windows accounts, both working, one with my name misspelled and one with my correctly spelled name, which might be the cause of my messed up system, at least I was told so by someone who KNOWS outside Cielo! I also got the feeling that I was too "incapable" to upload some documents on Sharepoint (I had no access and I do not have magic skills, maybe I had access via my other Windows account, but I cannot switch all the time between the two) or get stuff processed through in Workday although it was my daily routine. (WD is tricky sometimes, you need to know some tricks. Glad that some people know them all, I cannot read thoughts if not shared, not even as a "Senior" Recruiter. So much of a team-spirit! But constantly reminding people about one`s b-day and other special days and literally expect OTHERS to make them a gift or forward gifts at my own cost and stuff or run behind people to collect money who were willing to pay, then do not only for you to pay it all. Unacceptable and really fake intentions at my own cost. In our very first team-meeting we had discussed our first prio, namely who would take care of this nonsense - I volunteered, as usual). After 1 year, finally "someone" took a look and could see that I did process things correctly. I guess the intention actually was just to find out how stupid I was and to find another reason of "escalation", because as a "Senior" Recruiter you have to be a "role model" and have no "self-created" issues and should not ask questions/bother your team with these unnecessary issues. (If some people do not share their intelligence, they are free not to do so!) I did not choose to have these issues, it would have been better to leave right after realizing that you will be left alone with it to spare me the headache. The only solution offered to me was: Restart your PC or to retry and/or to open another ticket.. as often as possible....until "magic happens"... or not. Also, it was a pain to work with programs in parallel that do not sync correctly, which made our recruiter life more difficult than helpful additionally. Reasons of escalations can also be: - Your questions are too long/short, later "confusing" when adjusting, although I always used to receive a propoer answer asap and never had received any complaints prior.  (If not understood, why not just asking?) - Small-talk with HMs to build a relationship. (I did not talk about my non-existing body implants/diseases nor about other private stuff with my HMs as some people do but about the weather or hobbies when managers shared theirs with me.) - Asking people to kindly upload a doc for you because of no access (asking that person prior, it was okay, later it had been excalated). - If you have no or only a few job fills for the next month YET in your forecast: Although the following month has not even started yet you already get pulled down, although you have just over-exceeded that current month and still have a whole month in front of you. Just pulling people down seems to be just fun. - And if urged to make another fill and do your forecast accordingly, the following week your forecast is not accurate AGAIN! (It is subject to change constantly anyway), I was supposed to "shadow" my team members to observe "how they do it" although already "getting on their nerves" (although we only had a team meeting once a week, thanks to God) and was supposed to be perfect as Senior Recruiter, adjusting to my manager`s wishes asap but still cannot make it right. Everything was a bit contradictory... instead I was being shadowed during some of my trainings that I was supposed to take for the funniest reasons. You get all kinds of homework (SME) only for them to get flushed down the toilet and being redone by someone else in the next meeting anyway, or they were just not needed anymore or simply forgotten. Then you get to hear "you have plenty of time" when you flag that this is quite a lot of homework; we still had many roles to fill and were currently going through plenty of trainings (4 days/week). What`s the point of doing so much homework if they are not needed anymore? Some people are experts in communication (literally) but are not able to communicate to people directly if there is something on their mind but shout indirectly at you during team meeting in front of everyone, then immediately drop out and leave everyone puzzled, and when approached in private, they do not know of anything and do not offer any apology or explanation. This is how experts solve problems cowardly! Later I was supposed to improve MY communication-style, though, and get trained from that particular person, because I was supposed to have YELLED at my HM.. which is not true (we did not even had a call, therefore I declined, since I had absolutely no time for additional trainings). Ok, so I was told I did so via email then. So I forwarded ALL my email and Teams correspondence and one couldn`t find anything (actually it did not care, I still yelled at my HM!). Later it was said, ok, I did not yell at this person, but this person only "perceived" it this way. Again later came out that this particular person was not yelled at whatsoever (and surely not by me) but my HM had yelled at that particular person! Either way, it was "because of ME"... I was not allowed to speak with the respective person even (I did it anyway to find out what was behind all of this) - it only confimed my suspicion that it was not true.  Similar incidents followed, one more severe than the previous one, which I will not elaborate any further here. On my last day, during my resignation call, I was confronted with all kinds of vague/funny reasons of resignation, in the resignation letter it only said that I was laid of out of economic reasons... Cielo is so contradictory! When someone is always upset for team members asking questions (even as newbie), but then asking me to make their homework, it makes me go 🤔?? At least for me as a senior I never missed any team calls nor did I show up sleepy or with wet hair or misbehaved before my manager or was rude toward my team members and was unavailable to my HMs and did not let any reqs slide. Some people think to be better than the rest of the team and do not attend team meetings therefore to not be "bothered" with a bunch of "knockleheads" who only joined to bother and not to support. Only other seniors must be a "role model"; I asked too many "silly" questions (just to bother) therefore not worth my title. Or some people were not happy about their salaries - which is not my fault! Some people even love to give you some psychological diagnosis when you tease them in a friendly, loving way! Nice, isn`t it? (I have all kinds of psychological diseases, and hell no, I am afraid of spiders, too!) Why not just communicating to people to just stop it, if such a communication expert? To call everyone sick - that is sick! Other people are not even able to read AND understand job roles in their position, that is a shame. I tried to raise a flag but the people in charge were too "busy" to listen or do something about it. They could hear and see how much this has bothered me, how upset I was. When I finally shared with someone on the client side about my intention to leave Cielo with the words "I am thinking about leaving Cielo, things have become strange", and nothing else, I received a warning from the top management personally, also for "forwarding "confidential" stuff to the client" (even my manager said "actually there was nothing confidential in that email" but a "please give some feedback to so and so". I was told that this person had "read it all". Like what? I received no response to this questions whatsoever. I felt like a little kid being rebuked by her parents and was told to have violated any terms of contract (if it was in German, I might have understood its whole content).  These are the reasons why I had to work on my "communication style" and was supposed to reach a goal which was not even part of my set goal YET. And if I would not achieve this goal but all others, I would get my bonus cut and was threatened that it would have "consequences". When asking what the consequences would be - no answer...After my return from my annual leave 2 weeks later, I received a surprise video call and the great news to get laid off, THAT was the consequence. You do not even get the chance to achieve your goal! (Either way, I would have left by then either way! :D)  I only had 2 weeks while doing plenty of trainings (4 times/week) already besides my main recruiting activities, then I had been off for 2 weeks and still had only 1 month to go after my return. I was supposed to get some trainings from my manager but did not. I supposedly was sent material which neither was found in my inbox nor in hers... And guess who`s fault it was!   On my resignation day I was asked what I had achieved already, meaning during my annual leave! Even during this time I went through some training, only to be laid-off anyway, so what was the point of asking? I was told that these trainings are beneficial for me in the future. I don`t think so because  I am not working as recruiter anymore! (It has nothing to with Cielo, though! I would have gone through a professional change sooner or later anyway, matter of fact already started while working as recruiter. So, I never dependent on Cielo, noone should). Cielo loves surprising their employees 2 ways: 1) You get a nice personal note plus a voucher for your GREAT(!) performance (which you cannot redeem). You have the option to donate your gift or let it expire, then it goes back to Cielo. 2) After you return from vacation (sometimes during your vacation) you get fired out of the blue. No thank you or any shown appreciation etc. You are not even allowed to say goodbye to your colleagues (neither are they) nor to your HMs, which leaves an impression. My KPIs were constantly great, noone can deny... but when I argue with that, I am told that it is not everything that counts (that`s why we get more and more goals and KPIs!). And your KPI is being measured by goals that NEITHER had been discussed NOR set before, in order for you to not achieving your goal after only 1-2 weeks that new goal has been set AND this way have an argument to cut your bonus. When my bonus was cut the first time "because of my HMs being "dissatisfied" with me, I would not want to believe it and asked for my KPIs, I had been chasing 3 respective persons for many weeks/months, but who only came up with made-up excuses  as "it would take a while to extract them from the system", only then to "forgot" about it later etc. The previous and following quarter I could take a look at my numbers even without asking EXCEPT for that particualar quarter when my numbers were "soo bad". When reaching 100% customer AND candidate satifaction constantly, I was even asked if I asked these people to rate me this high. Seriously??  This is how Cielo is showing you gratitude, value and respect! They even throw your letter of resignation into just anyone's mailbox (although personally delivered) UNsealed, that much they care about you and your data. You run for 2-3 months after some people because of false billing and still it is not being taken care of it, no updates, but when escalated on the client side, they come back to you twice to ask the same question "what was this again, please"?? They just forgot about it. And in the end YOU pay. Now looking back, I was stigmatized by a particula person since day one, only because for coming from an executive consulting firm and not working as RPO before and altogether had the perfect background/match and location in our client`s proximity... all was laid out so negatively. And when the enire team met at the client`s site for 2 days, we had not one conversation whatsoever, just a Hi and Goodbye. I felt avoided in a way but was fine as long as we could work together in a professional way, which we could, in the first 8 months, afterwards I had been picked on constantly because of anything and nothing, same happened to another colleague who had to leave a month prior. I guess after our workload subsided I was no longer "needed" anymore, and was too "expensive", before that person would not have dared to be like that. Cielo rather keeps employees who have negative online/CSAT ratings or who are "sick" for 2 weeks or several months straight or with continuous sickness and/or who are not happy with Cielo (that is fact) - I WAS. Never shout out aloud how happy you are and how well things are going for you, there are always haters somewhere!

não existe qualidade de vida, constantes reentruturações, grande parte dos lideres nao estao alinahdos com a diretrizes da empresa