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      ClassPass

      Acquired by Playlist

      Engaged Employer

      ClassPass reviews

      3.3

      54% would recommend to a friend

      (289 total reviews)
      avatar

      Fritz Lanman

      69% approve of CEO

      54% positive business outlook

      Ratings by category

      3.8

      Work/Life balance

      3.6

      Culture & values

      3.5

      Diversity & inclusion

      3.1

      Senior management

      2.9

      Compensation and benefits

      2.9

      Career opportunities

      ClassPass has an employee rating of 3.3 out of 5 stars, based on 289 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ClassPass employee rating is in line with the average (within 1 standard deviation) for employers within the Serviços pessoais do consumidor industry (3.6 stars).

      Ratings by demographic groups

      Reviews by job title

      289 reviews
      4.0
      Jun 14, 2018

      Customer Experience Associate

      Customer experience associate
      Recommend
      Business Outlook

      Pros

      Relaxed, friendly and supportive environment. Great place to learn and grow in a semi-established startup culture. Management is chosen wisely and well, very open and honest and consistent communication across teams (daily team meetings, often with reps from other teams to communicate updates/changes to the product). People are super fun, lots of women in roles of leadership. Quarterly happy hours and company wide meetings where the CEO is really open and honest about financial progress and team growth. They promote from within, plenty of opportunity for growth here and ability for lateral movement. Overall a great place to work.

      Cons

      The company is pretty big at this point! Not the small office culture you might expect when you hear "start-up". Team was very big , daily responsibilities could be boring and repetitive, not a ton of wiggle room for growth within the team.

      4.0
      Jun 7, 2018

      Manager

      Anonymous employee
      Recommend
      Business Outlook

      Pros

      Smart colleagues, collaborative environment, transparent communication

      Cons

      Management plays favorites, low compensation, Exec team out of touch with pulse of company

      5.0
      Feb 10, 2018

      Passionate company for passionate people

      Senior customer experience associate
      Recommend
      Business Outlook

      Pros

      - Everyone is ready to hit the ground running and ready to lend a hand - Since it's a start up environment, you can get involved in various projects and get a broad range of experience - Transparent upper leadership in regards to business goals and future initiatives - Employee perks included free membership, healthy snacks, company swag & well respected brand reputation (ie: sometimes other companies sent us free things!) - Waaaay casual dress code! Athleisure all day, every day. - There's a cool workout room in the HQ with foam rollers that were awesome.

      Cons

      - Compensation felt low compared to NYC cost of living and comparable Glassdoor position listings - It's certainly an environment where one has to take initiative and be an advocate for themselves. This can be a nice challenge or a bit stifling, depending on your preference. At the beginning of my time there it was awesome but at the end it became tiresome. It started to feel like I was being siloed into a department. - Many managers were young and seemed unknowledgable on how to handle direct-reports' professional development and conflict - Promotion process and cycle was ambiguous. I often wondered: Can we get promoted outside of the review cycle? Is the promotion based on merit or seniority or a combination of both? Why was "so and so" promoted quietly without any announcement? Why hasn't "so and so" been promoted yet when they're taking on so many more things and doing so well?

      avatar
      ClassPass Response
      8y
      At ClassPass we strive to be a true culture led organization. Your feedback especially the Cons and Advice to Management are essential for us to continuously improve the organization and make it an even better place to work for our current and future employees.
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      Glassdoor has 316 ClassPass reviews submitted anonymously by ClassPass employees. Read employee reviews and ratings on Glassdoor to decide if ClassPass is right for you.