ClassPass reviews

There's a lot of ambiguity but that can happen at any startup

There is a type of girl that works at ClassPass. Anyone who doesn't fit into that mold immediately feels it. However, almost everyone is welcoming and nice, but just from an observational standpoint, the office is super cookie-cutter. On the CX Team, you will not have a career. Blunt, but true. You will be told there is room for growth (what company would say otherwise, though?) but what that really means is you can just take on more work on CX. Moving to another team is rare/unheard of/doesn't happen. You can be overqualified for the role/have outside skills that are applicable to another team/role and express you want to eventually grow and move to possibly another team or pursue other interests and it won't matter. It is a dead end and its disappointing to be mislead on multiple occasions. I think the role is a good job as a stepping stone to other things and there is some flexibility with scheduling, so if you're a new college grad I say it is a fine first step, but if you are looking for career advancement and skill development then steer clear. Managers also are inexperienced and promoted based on ambiguous factors - just because you are efficient doesn't mean you make a good manager. A manager needs to be a strong leader, empathetic, but also encouraging. Many team managers on CX should not be managers and typically flex their power muscles just because they can, which is not a good quality of a team leader. Policy also seems to be cloudy/applied at certain points and not to all team members, which shows how unorganized the structure really is and how unclear communication is amongst leadership and management.