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DHL Express

Part of DHL

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DHL Express reviews

3.8

71% would recommend to a friend

(4,098 total reviews)
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John Pearson

79% approve of CEO

58% positive business outlook

DHL Express has an employee rating of 3.8 out of 5 stars, based on 4,098 company reviews on Glassdoor which indicates that most employees have a good working experience there. The DHL Express employee rating is in line with the average (within 1 standard deviation) for employers within the Transporte e logística industry (3.5 stars).

Reviews by job title

4K reviews
3.0
Aug 29, 2009
Recommend
Business Outlook

Pros

Large Global company with job opportunities around the world. Main office in Europe continues to develop leading technlogy and is a leader in green programs. Leading logistics company in the World.

Cons

United States operations have experienced financial challenges in the past 4 to 5 years. DHL has downsized it;s United States operations to focus on their core business of international shipping. The downsizing in the United States will limit job opportunities and career advancement for several years.

5.0
Jan 15, 2009
Recommend
Business Outlook

Pros

Great environment full of diverse people that are very helpful if you have any questions, good payscale, and constantly changing job elements keep your brain always turned on. Opportunities to move to different jobs given first to employees over outsiders when available. Most of all I am very happy about the benefits, as a customer service representative 1st year you receive a total of 3 weeks paid time off plus you accrue paid sick time. There is a 401k plan, medical, dental, and vision coverage available, health insurance, and employer paid disability insurance. One top selling point is the tuition reimbursement up to $3000 per year. Sadly with the closing of Domestic service many have lost their jobs, me included, but I can now say I am very happy with their severance pkg for continued pay and the help with finding a new job I am receiving including purchasing Right Management 's assistance services and bringing in hiring companies for interviews on company time.

Cons

I have noticed a discrepancy with the hire from within policy. All lead agents were demoted and then when hiring new supervisors they all came from other companies. I feel several very qualified people who already knew the ins and outs our our business were overlooked. Also they have instated a "shift selection" process, which appears just to be a shift bid to me. Every 6 months agents are ranked and forced to chose new shifts by what we are told is a fair quality assessment but has obvious flaws and mistakes. Some top quality and attendance advisors mysteriously ranked far below those with disiplinary strikes for absenses or lower quality scores??? You also have to a direct employee of DHL to get all the benefits and the company hires independant contractors to handle the courier and sort duties in many areas so they may have a completely different experience.

2.0
Jan 8, 2009
Recommend
Business Outlook

Pros

There aren't any good reasons anymore.

Cons

DPWN needs to recognize that they don't know how to manage an Express business. This Company has been plunged down the toilet ever since it was purchased by DPWN in 2003. The USMB, VP's and most recent hachett CEO have destroyed what was once a great place to work. They're created a complex group of operating units that fight among themselves. All Sr. Management cares about is saving their own butts. I have never seen a group of people put such a positive 'spin' on all of their bad decisions so they can sell themselves into a global position or a transfer. Some of these executives have received and are continuing to receive very generous severance and bonus packages. All while the 'employee's' are suffering by having to work excessive hours and then are lossing their jobs. It's an amazing list of bad decisions with zero accountablity. The Company's major error was not having control of their own business, between the independent contractors, unions, multiple airline agreements (why do we need 2?), etc. all at cost plus they don't have a chance of controlling their own expenses. They're spending billions on restructuring. ...right, more like setting the Company up to sell to a competitor or a complete shut down.

Viewing 4069 - 4071 of 4,098 Reviews

Glassdoor has 6,176 DHL Express reviews submitted anonymously by DHL Express employees. Read employee reviews and ratings on Glassdoor to decide if DHL Express is right for you.