Deel reviews

Don't let the Customer Success title fool you — this is a reactive support role. You get thrown into customer calls almost immediately with barely any product training, and the internal documentation you're supposed to rely on is often outdated or just wrong. The expectation is 4 customer calls a day, 20 a week, on top of a massive workload. 10+ hour days are normal. The Head of CS preaches on LinkedIn daily his awful takes and act likes he a wise leader, when he’s the most toxic leader I’ve ever worked under. In order to be successful he suggests if you’re not thinking of work on the weekend then you don’t care enough. He’s also known to yell at and cuss out CSMs for customer issues that are out of their control. I’m not even going to begin with the rest executive leadership - just Google what’s going on with them. It’s as much of a mess on the inside that it seems on the outside. Team culture is rough. Different departments have completely misaligned expectations of each other and it creates constant friction, confusion, and chaos. Nothing is truly efficient here when you’re bounced between 5 different departments to get a simple answer. Tensions are high between CS, support, payroll and HR. The product grew too fast without the quality to back it up, so platform issues are frequent. And if you need any more proof of how things are run: their own US payroll can't consistently pay employees correctly or on time. Make of that what you will. Deel Speed is a real thing. Deel Quality is not. Almost everyone is unhappy and actively looking for a way out. This honestly becomes evident after 2 weeks there once you hear how stressed and burnt out everyone is. Take the positive Glassdoor reviews with a grain of salt. Employees are prompted to leave a review during onboarding before they know what they’ve gotten themselves into.

Always changing, very competitive, hard targets