Management decides and pretend to care and listen to employee concerns. But it's always their way and no flexibility. Extreme micromanagement and unrealistic expectation of satisfying sometimes contradictory metrics. For my part, the job description clearly states the purpose of the role is to open new claims which in itself is a 30-40 minutes process. Now due to poor management, I am forced for most of my day to answer inquiry calls only (a task performed by the administrative staff and not in my job description) due to the sheer volume, and poor management decision. And the company being greedy base their demanding metrics for my role on the number of claims I open. Unsure how long I will stay on.
