Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      Definity

      Engaged Employer

      Definity Customer Service Hero reviews

      3.0

      1% would recommend to a friend

      (3 total reviews)
      avatar

      Rowan Saunders

      Not enough data to show CEO approval

      Ratings by demographic groups

      Reviews by job title

      3 reviews
      3.0
      Feb 27, 2022

      Okay company

      Customer service hero
      Recommend
      Business Outlook

      Pros

      I has a good location.

      Cons

      There is a lot of micro-managing.

      avatar
      Definity Response
      4y
      Thank you for your review. We’re sorry to hear about your experience with your managers/leaders micromanaging and want you to know we take all concerns very seriously. We appreciate the points you’ve outlined and will be bringing them back to our senior leadership team. As a next step, we encourage you to reach out to our HR Shared Services team at hrsharedservices@economical.com if you’d like to provide more details.
      5.0
      Jan 21, 2019

      Customer Service Hero

      Customer service hero
      Recommend
      Business Outlook

      Pros

      Great company culture Open and non-restrictive dress code Work/life balance options Rewarding team events Ergonomic office Opportunities for career advancement Positive environment with great company values 3 week vacation & full benefits first day of job

      Cons

      Offices - TORONTO & MONTREAL only Not very many opportunities for career advancement (limited positions), although CIP training & career related education is paid for. Growing company - lots of process changes, trial and error. Job duties can change with changing processes from time to time. Shift work (productivity, attendance and work results affect shift bid). You may get stuck with a shift you don't want.

      avatar
      Definity Response
      7y
      We’re so happy that you’re enjoying your experience with us. Thank you for taking the time to write a review and sharing some areas where we can do better. It’s true that growing pains are part of the process when companies like ours expand and change to meet the demands of today’s customers. We’ve had many process changes in an effort to continually improve. And to that end, we greatly value employees being open-minded to finding the best solutions.
      Related searches: Definity Customer Service Hero jobs | Definity salaries | Definity benefits | Definity interviews
      Definity reviewsDefinity Customer Service Hero reviews

      Glassdoor has 895 Definity reviews submitted anonymously by Definity employees. Read employee reviews and ratings on Glassdoor to decide if Definity is right for you.