Pros
Starting out you are what is called a miner, basically you are placing outbound calls trying to get in contact with the cardmembers. It is extremely easy to do and mostly you are leaving scripted messages. They give lots of treats and gift card as incentive.
Cons
The coaches have no idea how to lead. My team lead has been on LOA for 2 months with no type of replacement or help from the department manager. I have never met my department manager. Because there is no TL the coaches are trying to step up but their expectations of a team full of new employees are very high and harshly imposed. They try to put everything on you, if you don't succeed at using your coaching what should happen? I shouldn't decide my consequences. Weekend shifts are very early even for those who work evenings on the weekdays and a roll call email is sent out with a list of employees who are late or no show to the entire department. The supervisors from every team are extremely rude or selfish. You have to brag about your success in front of the whole team to get acknowledgement, you can't let the results speak for themselves. Even if you do well in most areas if you are struggling in any other you will be treated as a failure. I was told by a trainer checking in on new employees that if you can't meet expectations then you will be forced to quit. I'm not sure what that means, but I have no idea why you would say that as a person in power position.
