Dunkin' reviews

3.3

43% would recommend to a friend

(13,463 total reviews)

Paul Brown

52% approve of CEO

36% positive business outlook

Dunkin' has an employee rating of 3.3 out of 5 stars, based on 13,463 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Dunkin' employee rating is in line with the average (within 1 standard deviation) for employers within the Restaurantes e serviços alimentícios industry (3.7 stars).

Reviews by job title

13K reviews
2.0
Feb 1, 2024

Overworked & Underpaid

Recommend
Business Outlook

Pros

Making the food is fun and the cleaning isn’t too bad.

Cons

They will try to work you outside the parameters of your position. Don’t agree to do anything more than make food/drinks and clean or else they’re underpaying you. Turnover is awful and I can’t count the amount of doubles I pulled when people called out because of how understaffed they are.

2.0
Dec 16, 2023

They tried

Recommend
Business Outlook

Pros

The hours are flexible and management tries their best to make sure you are taken care of. LGBTQ+ safe space

Cons

The manager is new at managing and just can’t quite seem to get it right. Favorites are being played everyday, while others get singled out and picked on. This makes it hard to advance in the company as merit doesn’t mean much. There have been multiple hour cuts followed up by even more employees walking on the floor to train the next day. Management will ask for employees to compensate for shortages in the drawer and dip into tip jar in order to balance it out. Management is often out of uniform and in unprofessional pants while demanding a maintained appearance from employees. Overall employees who where once passionate about their job are losing motivation as there is not much reward, not many raises and no way to climb the ranks as higher positions are held by people close to the boss. (Friends, family, etc)

Viewing 52 - 54 of 13,463 Reviews

Glassdoor has 14,031 Dunkin' reviews submitted anonymously by Dunkin' employees. Read employee reviews and ratings on Glassdoor to decide if Dunkin' is right for you.