Pros
Benefits are OK, other employees are good to work with, & casual work environment.
Cons
The CEO created an office for himself in New York City for the prestige. The bulk of the employees work in an office in Spokane, WA so he really doesn't see what is happening with the company he is "overseeing" other than looking at numbers and what is pushed up from lower management that report what makes them look good. Quantity is now viewed as more important than quality which is the reverse of what the company was founded on. Often promotions are based on friendships and activities like drinking outside of worktime. In many areas, if you aren't a partier you don't fit in and you won't get ahead. There isn't much in the way of training yet employees are expected to hit the ground running and are evaluated on things they have not been trained on. Deskside training only means people are training others what they think is the right way to do things even though it might not be correct. This company has been around long enough it shouldn't be floundering like it is. The constant changes in leadership, company name, process changes, etc. is keeping this company down. Leadership refuses to take into account what has already been tried and they try it again because it's now their idea and "it's never been done before". There is also the programs that have been purchased that don't fit what is needed but yet "they" keep trying to make it work rather than admitted to the mistake, cutting the losses and moving on.