And the Prince turned into a frog - Customer Experience Specialist Airbnb Employee Review

1.0
Jul 18, 2017
Recommend
Business Outlook

Pros

15 days work from home/year $500 coupon every quarter

Cons

- Underpaid (average of €7k less than other tech companies in Dublin). - Poor management, claims to be "on the same boat" but not taking into consideration employees feedback and refusing to answer questions about salary increase among others. More and more people leaving the company who've been employees for more than 2 years, doesn't seem to bother management as still not asking themselves any actions. - No career opportunities if you don't have the right connections (seriously, forget it!) - No work-life balance, especially if you're in Customer Support. - No pension. - Know that if you are a Customer Support, you are at the bottom of the scale and other teams and management will make sure to look at you from above. - So.Many.Meetings - Free food but if you're vegan or don't eat dairy/meat, nothing apart from the salad bar will work for you. - Management will take all your energy, have you work on various projects without giving you any recognition or even, in some cases, take ownership of your projects and without any credits for you.

Explore other reviews about Airbnb

5.0
Jun 4, 2026
Recommend
Business Outlook

Pros

Airbnb's mission of creating a world where anyone can belong anywhere strongly resonates with me. I'm excited by the opportunity to build products that operate at global scale and directly impact millions of users. My background in full-stack engineering, distributed systems, cloud infrastructure, and AI-powered applications aligns well with Airbnb's focus on innovation, reliability, and exceptional user experiences. I am particularly attracted to Airbnb's engineering culture, emphasis on ownership, and commitment to solving complex technical challenges while delivering meaningful value to hosts, guests, and communities worldwide.

Cons

One challenge of working at Airbnb is the complexity that comes with operating a global platform at scale. Engineering teams must balance reliability, performance, compliance, and user experience across many markets and stakeholders. While this can make development and decision-making more complex, it is also one of the aspects that makes the work technically interesting and professionally rewarding.

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