Pros
- A great entry level job for people wanting to work in case management or studying allied health - Flexible working hours (ie. good for uni students) as you can work full time and study due to it being 24/7 call centre and availability of early, late and overnight shifts - Potential to work overseas (if you impress the right people) - Secondments are available in other departments should you wish to dip your toe in another area of the business
Cons
- Lack of leadership among management - Lack of work life balance - long hours (10 hour days) and very little say in what shifts you are rostered on - Favouritism among management - Lack of support in terms of debriefing, stress and fatigue management - Only ever hear negative feedback, never positive