Pros
Relentless pace of innovation — exciting new products and services launching at a pace that keeps you energized and constantly learning. Deep customer obsession — a genuine, company-wide commitment to working backwards from customer needs, not just as a talking point but as a daily practice. AI Vision is now coming real with new OpenAI collaboration and announcements Culture of empathy and support — teammates who genuinely lift each other up, always ready to step in and help a fellow Amazonian succeed.
Cons
Process over progress — layers of approvals slow execution and make even simple asks feel like uphill battles. Everything requires a business case — no matter how small the request, the justification overhead is disproportionate to the outcome. "High Bar" has lost its meaning — what was once a mark of excellence now just means meeting expectations, diluting the recognition it's supposed to carry. Breadth over depth — AMs are spread across so many priorities that it's hard to build true expertise in any of them. Doc fatigue — the sheer volume of written artifacts required drains time that could be spent on customers and deals. No room to grow — with day-to-day responsibilities consuming all bandwidth, there's little space for development, side projects, or strategic thinking.