A great place to work--but a very particular culture - Manager, Business Development American Express Employee Review

4.0
Dec 17, 2008
Recommend
Business Outlook

Pros

Amex is a company filled with generally bright and dynamic idnviduals. The company places a strong emphasis on people leadership and development, leading bright motivated people to stay and do well, but also generating a strong "insider/outsider" dynamic where it quickly becomes clear that there is a chosen set of individuals who are being tracked for future opportunities. The firm is highly relationship driven, and building internal "champions" and a strong network of relationships is key to ensuring that one ends up on the fast track.

Cons

Comp is definitely below industry standards, but given the tremendous opportunity for work/life balance, AXP can afford to pay less since the roles are generally in strong demand in the market. The company's highly matrixed and consensus driven culture allows people at all levels to be involved in discussions on a wide array of topics (particularly nice for development of problem solving/business judgment as a junior person), but often leads to slow decision making that results in the firm missing major market opportunities.

Explore other reviews about American Express

5.0
Jun 11, 2026
Recommend
Business Outlook

Pros

Great work-life balance and leadership

Cons

it'd be nice to be fully remote

3.0
Jun 8, 2026
Recommend
Business Outlook

Pros

- Complimentary lunch and starbucks everyday - On-site clinic for basic check ups - Hybrid

Cons

you will be taking phone calls every minute of the day. There will come a time where you feel like at the bottom of the world. You will ask yourself "is my role in life to help people reset their password online and assist them in logging in?" You cannot use the bathroom whenever you want, they have time coding that if you "abuse" them you will be flagged and subject to discipline. You have to give world class service but at the same time rush them off the phone or else you are not getting paid a good bonus. You will quickly find yourself gasping for air and time to relax when you take 50+ calls a day , you will feel drained. When is finally time to move up there is a high chance you will be paid less than you're current role as there are no bonuses in higher roles.

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