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      American Express

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      American Express reviews

      Be Adaptable and creative - Manager American Express Employee Review

      4.0
      Dec 30, 2008
      Manager
      Recommend
      Business Outlook

      Pros

      NUMEROUS CAREER OPPORTUNITIES IF YOU ARE ADAPTABLE. Many chances to take on new roles if you are open to learning different parts of the business. Must keep up with the competition, becreative in coming up with ideas to improve things. But you must be able to communicate your ideas and build consensus among the decision makers to get your ideas accepted and ultimately implemented.

      Cons

      There is alot of red tape, compliance is a huge focus as it should be, but with so many regulations and policies to follow, it makes it hard to be creative and look to improve issues.

      Explore other reviews about American Express

      5.0
      Jun 11, 2026
      Senior financial analyst
      Recommend
      Business Outlook

      Pros

      Great work-life balance and leadership

      Cons

      it'd be nice to be fully remote

      3.0
      Jun 8, 2026
      Consumer banking
      Recommend
      Business Outlook

      Pros

      - Complimentary lunch and starbucks everyday - On-site clinic for basic check ups - Hybrid

      Cons

      you will be taking phone calls every minute of the day. There will come a time where you feel like at the bottom of the world. You will ask yourself "is my role in life to help people reset their password online and assist them in logging in?" You cannot use the bathroom whenever you want, they have time coding that if you "abuse" them you will be flagged and subject to discipline. You have to give world class service but at the same time rush them off the phone or else you are not getting paid a good bonus. You will quickly find yourself gasping for air and time to relax when you take 50+ calls a day , you will feel drained. When is finally time to move up there is a high chance you will be paid less than you're current role as there are no bonuses in higher roles.

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