Change the name to Indian Express - Senior Project Manager American Express Employee Review

1.0
May 19, 2017
Recommend
Business Outlook

Pros

Some of the nicest people in the world to work with; employees care about doing a good job and work hard

Cons

They have laid off (fired) thousands of people, especially in the IT department - these are Americans with families to support - only to give their jobs to Indian immigrants who are here on work visas and are paid only half what the employees they fired were making. These people live 20 to a condo, sleep on floors, and will do anything to make money to send back home - it's not their fault that they want a better life. But a company that fires thousands of people at one time (therefore making it impossible for them all to find new jobs) just to make more money so the top people can make millions more each year is horrible. Myself and others took more than one year to find new jobs - and then its contract work with no benefits -- after years of being loyal workers . They should be ashamed.

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5.0
Jun 11, 2026
Recommend
Business Outlook

Pros

Great work-life balance and leadership

Cons

it'd be nice to be fully remote

3.0
Jun 8, 2026
Recommend
Business Outlook

Pros

- Complimentary lunch and starbucks everyday - On-site clinic for basic check ups - Hybrid

Cons

you will be taking phone calls every minute of the day. There will come a time where you feel like at the bottom of the world. You will ask yourself "is my role in life to help people reset their password online and assist them in logging in?" You cannot use the bathroom whenever you want, they have time coding that if you "abuse" them you will be flagged and subject to discipline. You have to give world class service but at the same time rush them off the phone or else you are not getting paid a good bonus. You will quickly find yourself gasping for air and time to relax when you take 50+ calls a day , you will feel drained. When is finally time to move up there is a high chance you will be paid less than you're current role as there are no bonuses in higher roles.

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