Culture is changing for worse - Anonymous employee American Express Employee Review

3.0
Mar 14, 2010
Anonymous employee
Recommend
Business Outlook

Pros

It's a great place for working parents and for those who may not need to climb the corporate ladder but rather need decent paychecks with decent culture.

Cons

People love Amex because of its wonderful people and culture. However, I witness that culture is changing for worse. Leaders are busy putting out fires coming from the top, not from customers. Focus on coaching and development is essentially gone. Especially with recent performance ratings, most people are miserable and unhappy with low pay and negative environment.

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5.0
Jun 23, 2026
Recommend
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Pros

Great employee benefits such as annual bonus, PTO, 401K

Cons

Leadership isnt the best you are expected to figure things out on your own

5.0
Nov 26, 2018
Recommend
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Pros

They have fantastic pay for the position you're in, and they teach you interesting and engaging utility of modern technology mixed with legacy fundamentals. I've learned quite a bit while AmEx while getting paid more than fairly - I'd recommend a stretch here to whomever may be reading this!

Cons

The Company is huge, and at times it may take more than a little time to get recognized for your abilities and the growth you've had. There's a reason there is a "only way up is out" reputation exists for some enterprise companies...

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