In one word Excellent - Customer Care Professional American Express Employee Review

5.0
Jun 4, 2008
Recommend
Business Outlook

Pros

Excellent Pay, Excellent Benefits, Great Opportunities. This is an entry level position within the company, they give you 4 weeks paid vacation with the option to "buy" a 5th week. The benefits package is outstanding, they pay for around 80% of your health care expenses. The opportunities they give you for growth are outstanding, I have been in 5 different positions within the past 4 years, that have given me the expertise in various departments and try out positions within other departments to see it they are a fit. They do an excellent job recognizing positive results and promoting them within the each department celebrating each individuals contributions. Their leaders do an outstanding job providing constructive feedback about job performance and the feedback is aimed at promoting better job performance and movement within the company

Cons

the company at times is driven more by numbers than people, but given the nature of the economy, especially in the credit card industry, its not surprising. At times I do not understand managements choices for the direction my department is heading, and their choice in some leaders

Explore other reviews about American Express

5.0
Jun 11, 2026
Recommend
Business Outlook

Pros

Great work-life balance and leadership

Cons

it'd be nice to be fully remote

3.0
Jun 8, 2026
Recommend
Business Outlook

Pros

- Complimentary lunch and starbucks everyday - On-site clinic for basic check ups - Hybrid

Cons

you will be taking phone calls every minute of the day. There will come a time where you feel like at the bottom of the world. You will ask yourself "is my role in life to help people reset their password online and assist them in logging in?" You cannot use the bathroom whenever you want, they have time coding that if you "abuse" them you will be flagged and subject to discipline. You have to give world class service but at the same time rush them off the phone or else you are not getting paid a good bonus. You will quickly find yourself gasping for air and time to relax when you take 50+ calls a day , you will feel drained. When is finally time to move up there is a high chance you will be paid less than you're current role as there are no bonuses in higher roles.

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