Amex - Grim. - Anonymous employee American Express Employee Review

2.0
Jun 11, 2008
Anonymous employee
Recommend
Business Outlook

Pros

Pay checks do arrive regularly. Until relatively recently there was an exceptional health insurance plan available, and retirement was reasonable - even expected.

Cons

The neverending careerists and finaglers - the users and ill-trained managers. The constant fear of outsourcing, and even now, 'in-sourcing' - as a global business there's really no good reason, according to management, to maintain their costly US based employees. The threat is always, always there - and as a result, new hires treat the place as a slightly more high level fast food job.

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5.0
Jun 11, 2026
Recommend
Business Outlook

Pros

Great work-life balance and leadership

Cons

it'd be nice to be fully remote

3.0
Jun 8, 2026
Recommend
Business Outlook

Pros

- Complimentary lunch and starbucks everyday - On-site clinic for basic check ups - Hybrid

Cons

you will be taking phone calls every minute of the day. There will come a time where you feel like at the bottom of the world. You will ask yourself "is my role in life to help people reset their password online and assist them in logging in?" You cannot use the bathroom whenever you want, they have time coding that if you "abuse" them you will be flagged and subject to discipline. You have to give world class service but at the same time rush them off the phone or else you are not getting paid a good bonus. You will quickly find yourself gasping for air and time to relax when you take 50+ calls a day , you will feel drained. When is finally time to move up there is a high chance you will be paid less than you're current role as there are no bonuses in higher roles.

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