Corruption: DO NOT WORK HERE UNDER ANY CIRCUMSTANCES - Suspect Fraud Investigator American Express Employee Review

1.0
Apr 29, 2022
Recommend
Business Outlook

Pros

None, there are none to justify the misconduct

Cons

Words cannot describe the injustice witnessed with this organization. I went from Top Performer to terminated in one month because I blew a whistle. I did my job very well and the department I was in terminated me because a card member who was AT FAULT and responsible complained to the CEO's office because they didn't like the outcome. Company records were then falsified and due to Arizona's RIGHT TO WORK clause, there was no recourse for me to dispute my termination. I am currently due incentive bonuses that are also being withheld and no severance. They terminated my employment before I could blow the whistle on their misconduct. I am currently exploring legal options but the point of this review is to warn prospective candidates of their misconduct and confirm they have no job security even when you are performing your duties successfully. This organization is the reason review sites exist. I hope this helps.

Explore other reviews about American Express

5.0
Jun 11, 2026
Recommend
Business Outlook

Pros

Great work-life balance and leadership

Cons

it'd be nice to be fully remote

3.0
Jun 8, 2026
Recommend
Business Outlook

Pros

- Complimentary lunch and starbucks everyday - On-site clinic for basic check ups - Hybrid

Cons

you will be taking phone calls every minute of the day. There will come a time where you feel like at the bottom of the world. You will ask yourself "is my role in life to help people reset their password online and assist them in logging in?" You cannot use the bathroom whenever you want, they have time coding that if you "abuse" them you will be flagged and subject to discipline. You have to give world class service but at the same time rush them off the phone or else you are not getting paid a good bonus. You will quickly find yourself gasping for air and time to relax when you take 50+ calls a day , you will feel drained. When is finally time to move up there is a high chance you will be paid less than you're current role as there are no bonuses in higher roles.

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