Do not Recommend - Customer Service Representative American Express Employee Review

2.0
Sep 4, 2024
Recommend
Business Outlook

Pros

Generous PTO and Campus perks

Cons

My experience at American Express has undergone a stark transformation over the past year, devolving from a positive and fulfilling work environment to a mentally draining and unsustainable situation. Initially, I thrived in the dynamic and supportive culture, feeling valued and empowered to make a meaningful impact. However, a shift in leadership and priorities has led to a toxic work atmosphere, characterized by unrelenting pressure, lack of empathy, and unaddressed burnout. The joy and enthusiasm I once felt have given way to anxiety, frustration, and disillusionment, leaving me feeling drained, undervalued, and uncertain about my future at the company. It's disheartening to see a once-great place to work deteriorate into a source of significant stress and unhappiness

Explore other reviews about American Express

5.0
Jun 23, 2026
Recommend
Business Outlook

Pros

Great employee benefits such as annual bonus, PTO, 401K

Cons

Leadership isnt the best you are expected to figure things out on your own

5.0
Nov 26, 2018
Recommend
Business Outlook

Pros

They have fantastic pay for the position you're in, and they teach you interesting and engaging utility of modern technology mixed with legacy fundamentals. I've learned quite a bit while AmEx while getting paid more than fairly - I'd recommend a stretch here to whomever may be reading this!

Cons

The Company is huge, and at times it may take more than a little time to get recognized for your abilities and the growth you've had. There's a reason there is a "only way up is out" reputation exists for some enterprise companies...

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